Michelle Coxe
Purley,Surrey
Summary
Accomplished professional with a strong focus on leadership proficiency and a results-driven approach. Demonstrates exceptional performance management and staff recruitment capabilities, underpinned by extensive organisational skills. Adept at customer interaction, ensuring time efficiency and resilience under pressure. Committed to leveraging these competencies to drive organisational success and foster a productive work environment.
Hard-working Team Leader with over 20 years of experience in Claims, Customer service environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work history
Motor Escalations Team Leader
Aviva
Bromley, Surrey
09.1998 - Current
- Resolved conflicts effectively, promoting harmony within the workforce.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Implemented new working methods which improved overall efficiency of the team operations.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Fostered a high-performing environment to drive productivity and quality.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
BHS
British home stores
Croydon , Surrey
01.1997 - 08.1998
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
Soletrader
Soletrader
Croydon , Surrey
01.1995 - 01.1997
- Set strategic goals to drive growth.
- Increased sales through targeted marketing strategies.
- Ensured compliance with regulations to avoid fines and penalties.
- Maintained financial records for accurate reporting.
- Guided, motivated and inspired retail team to provide first-class service to help boost customer loyalty.
- Optimised store processes to deliver ultimate customer experience.
Education
GCSEs -
Shirley High School
Shirley 09.1990 - 07.1995
A-Levels - English & Media
Coulsdon College
Surrey 09.1995 - 07.1997
Skills
- Leadership proficiency
- Results-Driven approach
- Performance Management
- Staff recruitment
- Extensive organisational skills
- Customer interaction
- Time efficiency
- Resilience under pressure
Affiliations
- Walking, Visiting National Trust sites, Cinema, Theatre
Languages
English
Intermediate
References
References available upon request.
Timeline
Motor Escalations Team Leader
Aviva
09.1998 - Current
BHS
British home stores
01.1997 - 08.1998
A-Levels - English & Media
Coulsdon College
09.1995 - 07.1997
Soletrader
Soletrader
01.1995 - 01.1997
GCSEs -
Shirley High School
09.1990 - 07.1995