Michelle Allali

• Managing a portfolio of 600 accounts across Private Sector and Council clients.
• Personal monthly cash collections of £3 million, consistently meeting management cash and debt reduction targets.
• Produce monthly cash forecast analyses to support financial planning and management reporting.
• Conduct daily team meetings with account managers, customers, and internal teams to ensure effective communication and resolution of issues.
• Developed strong relations with clients, fostering loyalty and trust on both ends.
• Reduce business risk with stringent credit checks and assessment.
• Monitor client's credit situation closely, mitigating risks associated with late payments.
• Coordinate legal actions against defaulters to safeguard company interests.
• Enhance customer satisfaction by resolving billing disputes amicably yet promptly.

Credit Controller of Medical Recruitment agency - providing excellent customer service to clients of the Public & Private sector which include the NHS Foundation Trusts, London Borough Councils & London Borough Schools. Responsible for the collection of 4 ledgers, 1.8 million cash value

• Cash posting / allocation of Sale Ledger receipts
• Submission of Sales invoices / Portal uploads / Consolidated billing
• Checking of BRN / Purchase Orders / Timesheets
• Creating Credit Notes / Invoices / coding of Self-bill invoices
• Solving customer disputes, liaising between internal departments
• To attend Credit Control meetings
• Maintenance of Credit Hound system / CRM systems / Sage
• Resolving cash receipts / account reconciliation
• Teams meetings with clients to resolve aged debt
• Provided support during audits, ensuring compliance with regulations at all times.
• Systems; Microsoft Office, Sage 200, Merit Payroll

• Facilitated on-site support across all departments to enhance operational efficiency.
• Screen telephone calls for directors, ensuring efficient communication and prioritisation of urgent matters.
• Oversaw travel and accommodation bookings to ensure compliance with corporate policies.
  Managed comprehensive itineraries to optimise travel efficiency and minimise costs.
  Facilitated seamless arrangements for team members during business trips.
• Coordinate employee appraisals.
• Preparing contract of employment.
• Maintenance of attendance & sickness record, approving annual forms.
• Processed supplier invoices with precision and attention to detail.
• Managed queries effectively to ensure timely responses.
• Compiled weekly reports for directors to ensure timely payment scheduling.
• Oversaw monitoring of credit card accounts to ensure timely follow-up on missing invoices.
• Administered employee expense claims.
• Authorise payments to suppliers via cheque and company card.
• Coding and creating Sales Ledger invoices, Credit Notes & Statements.
• Reviewing postponed invoices
• Collecting PDQ payments.
• Conduct weekly meetings with credit control team.
• Check & submit vat return, review of debtors summary
• Checking of bills received for event and highlight discrepancies and costing quoted and paid for.
• Coordinated team meetings for effective communication and project alignment
• Tracked inventory levels of office supplies, preventing stock shortages
• Handled incoming correspondence, resulting in timely responses and decision-making.
• Organised filing systems and maintained records and documentation.
• Delivered new hire training and mentored established staff on processes and procedures.
• Instructed employees in company policies and procedures.
• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Completed ad-hoc personal errands, including laundry collection, gift ordering and restaurant reservations for well-rounded personal support.
• Maintained updated spreadsheets with metrics for tracking and reporting.