A highly reliable and confident professional with extensive knowledge within the healthcare industry, particularly the NHS. Demonstrates excellent written and verbal communication skills, coupled with a strong ability to work both independently and as part of a team. Proven expertise in managing ledgers of £4-10 million, raising and crediting invoices, consolidating sell bill reports, and effectively chasing outstanding debt. Known for punctuality, honesty, and the ability to adapt to different working scenarios while prioritising tasks efficiently.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Credit Controller
Pulse Health Care
Broxbourne, hertfordshire
09.2006 - 02.2025
Opening new client accounts - This included running credit checks & providing credit limits where necessary.
Report debt updates
Raising international invoices and credit notes, using oanda to provide the correct currencies.
Updating emails & PO numbers.
Managing the credit control inbox & send to the correct credit controller
Uploading invoices to Trade shift & the relevant backing
Preparing excel reports, backing data & aged debts.
Liaised with sales department for achieving better client communication.
Resolved escalated issues efficiently, reducing potential damage to customer relationships.
Updated database regularly for maintaining up-to-date record of all transactions.
Conducted regular account reviews to maintain accurate records.
Established effective payment plans to facilitate timely debt recovery.
Collaborated with internal teams to ensure smooth functioning of credit control processes.
Reduced business risk with stringent credit checks and assessment.
Contacted customers about overdue payments by phone, letter and email.
Followed up monthly statements with courtesy calls to customers.
Uploaded relevant documentation to client portals.
Receptionist
Bishops Stortford
01.2005 - 06.2006
Utilised multi-line telephone system to manage incoming calls effectively.
Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Education
GCSE or equivalent - Maths and English, religious studies, science, graphic design
Birchwood High School
09.1999 - 05.2003
Skills
Confident
Excellent written and verbal communication skills
Punctual & Great Time Keeping
Extensive knowledge within the healthcare industry/NHS
Highly reliable
Honest
Hard working
Ability to work as part of a team
Ability to work on my own initiative
Good communication skills
Ability to follow written and verbal instructions
Ability to adapt to different working scenarios
Able to prioritise
Manage a ledger of £4-10 million
Raise & credit invoices
Consolidate sell bill reports from various rosters
Chase debt
Manage my own workload without assistance
Confidently chase outstanding debt
Skills include:
Punctual & Great Time Keeping
Extensive knowledge within the healthcare industry/NHS
Highly reliable, honest and hard working
The ability to work as part of a team and on my own initiative
Good communication skills
The ability to follow written and verbal instructions
Ability to adapt to different working scenarios.
Able to prioritise.
Manage a ledger of £4-10 million
Raise & credit invoices
Consolidate sell bill reports from various rosters & chase debt
Manage my own workload without assistance
Confidently chase outstanding debt
Timeline
Credit Controller
Pulse Health Care
09.2006 - 02.2025
Receptionist
Bishops Stortford
01.2005 - 06.2006
GCSE or equivalent - Maths and English, religious studies, science, graphic design