Gergana Zhelyazkova
London,UK
Summary
With experience in various roles across different areas, I have developed a diverse set of skills, expertise, and knowledge. I am proficient in controlling customer debts while adhering to internal protocols, handling payments, and performing bank reconciliations. I have gained solid experience in accounting, administration, and sales support within busy office environments, always ensuring excellent customer service and the smooth running of operations.
I am recognized by colleagues and supervisors for my professionalism, dedication, and passion for delivering outstanding customer service and client experiences. I am eager to bring this commitment, expertise, and proactive approach to my next workplace.
Overview
11
11
years of professional experience
16129
16129
years of post-secondary education
Work history
Credit Controller
Monolith UK LTD
London, UK
2020.07 - 2026.01
- Processing daily booking imports and ensuring accurate financial records
- Maintaining the company cashbook with a high level of accuracy
- Preparing and delivering daily sales figure reports to management
- Performing bank allocations and reconciling incoming payments, managing daily amounts between 50,000 and 250,000.
- Setting up new direct debits and managing existing ones
- Setting up new customer accounts and establishing appropriate credit terms and conditions
- Preparing and issuing client statements
- Managing accounts for over 2,000 clients, handling queries and resolving complaints
- Conducting daily checks of debtor reports to monitor outstanding balances
- Ensuring customers adhere to agreed payment terms
- Chasing overdue payments and initiating legal actions when necessary
- Checking company statuses and performing basic compliance and credit checks
Customer Service
Daytime Healthcare Recruitment Ltd
London, UK
2018.11 - 2020.06
- Managed incoming calls and emails
- Opened and maintained customer accounts by accurately recording information
- Coordinated and managed nurses' shifts to ensure optimal coverage
Accounts Assistant
FastKlean
London, UK
2016.06 - 2020.06
- Communicated with clients via calls and emails, responding to enquiries
- Performed invoicing for company services and ensured accurate records
- Provided clients with information regarding accounts, outstanding payments, credit/debit notes, deductions, and other financial matters
- Prepared accounting statements and handled bank reconciliations
- Managed aged debts and issued client agreements as required
- Calculated cleaners' wages and coordinated timely payments
- Handled accounts payable and receivable functions
Office Administrator
FastKlean
London, UK
2016.01 - 2016.06
- Answered calls and emails from cleaners and clients promptly and efficiently
- Assisted office staff in maintaining files and database records
- Prepared daily cleaners' schedules and ensured compliance with them
- Issued keys to cleaners and followed up on their return
- Dealt with client complaints while ensuring high levels of customer satisfaction
- Resolved administrative problems by coordinating report preparation, analyzing data, and identifying solutions
- Assisted in the preparation of budgets and expense lists
- Maintained supplies inventory, placed orders, and verified deliveries
Sales Assistant
FastKlean
London, UK
2015.01 - 2015.12
- Dealt with inquiries and provided clients with information about company services
- Performed administrative duties, including handling incoming calls and emails, greeting visitors, maintaining the database, and filing documents
- Ensured that customers consistently received a professional level of service
- Executed marketing tasks, such as creating and sending offers to new and existing clients
- Strived to meet sales and service targets consistently
- Communicated between clients and cleaners as needed to facilitate operations
- Maintained effective working relationships between clients and cleaners
- Contributed to the development and implementation of company policies
Education
A-Levels - Level 2 AAT
McArthur Morgan
London 2026.01 -
High School Diploma -
Hristo Prodanov High School
Advanced Diploma - Bookkeeping
Brentwood Open Learning College
LondonMSc - International Business
Ulster University
LondonDigital Marketing Course
Shaw Academy
Bachelors of Arts - Banking and Finance
University of Sunderland
LondonAchieving Customer Service Excellence Training Course
Activa Training
Success to Lettings Course
MLO Training Academy
Higher National Diploma - Business Law
Regent College Harrow
LondonIELTS Certificate
Cambridge ESOL Entry Level B2 Certificate
Europe Schools
Skills
Languages: English (Advanced), Bulgarian (Native), Russian (Pre-Intermediate)
Customer Service: Exceptional communication, confident and assertive manners, ability to resolve issues and provide outstanding support
Teamwork: Works cohesively with colleagues, supportive, conflict-averse, always willing to help
Accounting & Finance: Experience with credit control, accounting procedures, bank reconciliation; proficient in Sage 50, Sage 100 and Xero
IT & Software: MS Office (Word, Excel, PowerPoint), Internet, email
Organizational Skills: Strong time management, planning, prioritizing, multitasking, and working under pressure
Professional Attributes: High attention to detail, disciplined, reliable, self-motivated, proactive, energetic, and quick learner
Problem-Solving: Decision-making, troubleshooting, and ability to take responsibility and see tasks through to completion
Timeline
A-Levels - Level 2 AAT
McArthur Morgan
2026.01 -
Credit Controller
Monolith UK LTD
2020.07 - 2026.01
Customer Service
Daytime Healthcare Recruitment Ltd
2018.11 - 2020.06
Accounts Assistant
FastKlean
2016.06 - 2020.06
Office Administrator
FastKlean
2016.01 - 2016.06
Sales Assistant
FastKlean
2015.01 - 2015.12
Cambridge ESOL Entry Level B2 Certificate
Europe Schools
High School Diploma -
Hristo Prodanov High School
Advanced Diploma - Bookkeeping
Brentwood Open Learning College
MSc - International Business
Ulster University
Digital Marketing Course
Shaw Academy
Bachelors of Arts - Banking and Finance
University of Sunderland
Achieving Customer Service Excellence Training Course
Activa Training
Success to Lettings Course
MLO Training Academy
Higher National Diploma - Business Law
Regent College Harrow