Michael Stacey
Cardiff,Cardiff
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Admiral
Cardiff, Cardiff
08.2010 - 01.2023
- Processed inbound customer calls, providing information on service or product upgrades
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained compliant documentation on Guidewire for reliable company records.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Completed duties to deliver on targets with accuracy and efficiency.
Customer Service Representative
Vodafone UK
Cardiff, Cardiff
02.2000 - 07.2010
- Processed inbound customer calls, providing assistance with Vodafone website.
- Coordinated advanced help for complex online registration issues.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Listened actively to offer accurate information and best solution to their needs.
Education
GCSEs -
Whitchurch High School
Cardiff 09/1991 - 05/1995
Skills
- Telephone skills
- Adaptive team player
- Customer service expert
- Problem solver
- Written and verbal communication skills
- Data entry
- Complaint resolution
Affiliations
- Cardiff City Season Ticket Holder
- Health and Fitness
- Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Admiral
08.2010 - 01.2023
Customer Service Representative
Vodafone UK
02.2000 - 07.2010
GCSEs -
Whitchurch High School
09/1991 - 05/1995
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