Summary

Overview

Work History

Education

Skills

Affiliations

Timeline

Lisa Boulter

Tewkesbury,Gloucestershire

Summary

Experienced retail professional with a strong background in customer assistance, cash handling, and donation sorting. Proficient in stock displaying, visual merchandising, and pricing strategy, ensuring optimal product presentation and sales processing. Adept at using retail software and possessing extensive product knowledge to enhance customer satisfaction and drive sales. I consider myself to be very hardworking,punctual,reliable, and most importantly very honest and trustworthy. Not afraid to get my hands dirty, and help in any way i can, i love volunteering for Sue Ryder and would love to further my career in making a change to peoples lives. I along with others have been personally affected by the loss of loved ones, and cant praise Sue Ryder enough for the charitable work they do. High-energy volunteer with dependable work ethic and reputation for helpful and personable service. Meets and exceeds expectations with resourceful nature and strong critical thinking.

Overview

years of professional experience

years of post-secondary education

Work History

Charity shop volunteer

Sue Ryder Charity Shop

Broadway, Worcestershire

01.2024 - Current

Established rapport with local community by providing friendly and efficient service.
Assisted in sorting and pricing donations for streamlined operations.
Enhanced shop's aesthetic appeal by creating eye-catching window displays.
Demonstrated excellent customer service skills to ensure repeat business.
Managed till transactions, resulting in accurate accounting.
Organised stock room for ease of access and improved efficiency.
Promoted charity's mission with enthusiasm and dedication.
Coordinated volunteer rota to ensure adequate staffing at all times.
Maintained cleanliness and hygiene standards throughout the shop floor.
Supported successful fundraising events, enhancing public image of the organisation.
Adhered to health and safety procedures, ensuring a safe environment for staff and customers alike.
Provided information about products to assist customers' buying decisions.
Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
Worked as part of a diverse team, fostering a positive working atmosphere.
Encouraged gift aid sign-ups amongst donors to increase charity income.
Kept abreast of retail trends to suggest appropriate pricing strategies to management.
Packaged sold items carefully for optimal customer satisfaction post-purchase.
Participated in training sessions regularly to enhance personal skill set and contribution.
Upheld strict confidentiality when handling sensitive donor information.
Warmly greeted customers, delivering outstanding service from store arrival to departure.
Maintained clean, tidy storefronts for good first impressions and increased footfall.
Processed, labelled and displayed donations quickly to maximise sales opportunities.
Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
Received and safely stored donations in appropriate locations.
Operated cash registers with accuracy and processed cash and card transactions.
Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Displayed and restocked merchandise by following brand guidelines.
Adhered to charity organisation policies and procedures.
Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
Guided customers in finding specific products.
Facilitated communication between volunteer staff to carry out tasks.
Rotated, priced and merchandised donated goods to drive sales.
Accepted and processed cash, cheque, card and mobile payments.
Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
Steamed and presented garments in line with fashion trends.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Contributed to social media campaigns, promoting community initiatives and events.
Tagged products quickly and accurately with price tags and stickers.
Organised displays to promote inventory and encourage customer purchases.
Engaged customers to enhance in-store experience and provide outstanding customer service.
Prepared orders for customers with wrapped, bagged and boxed items.
Helped customers obtain specialised help for refunds and exchanges.
Built rapport with new and existing customers to boost client retention.
Accepted card, cash and cheque payments in POS register system.
Inspected products for damages and expiry dates before processing refunds.
Designed visually pleasing in-store and window displays to increase footfall.
Carried out active selling from initial customer greeting.
Explained establishment policies to customers and offered advice on selections.
Managed customer lines for minimum wait times and high satisfaction.
Demonstrated product usage and features to customers.
Boosted product sales by offering selection guidance to customers.
Packed and wrapped gifts with decorative details to match customer preferences.
Requested and checked customer IDs at checkout for age-restricted products.

Care assistant

Barchester Healthcare

Tewkesbury, Gloucestershire

04.2022 - 06.2024

Provided emotional support to patients, improving their mental wellbeing.
Assisted in daily living activities for enhanced patient comfort.
Administered medication to patients, ensuring proper health management.
Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
Organised recreational activities for improved social interaction amongst residents.
Ensured safe environment by maintaining orderliness and cleanliness in the facility.
Responded promptly to emergency situations, ensuring safety of all residents.
Collaborated with healthcare team for effective patient care delivery.
Encouraged independence among patients whilst assisting them with tasks.
Monitored vital signs of patients for early detection of health complications.
Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
Respected privacy and dignity of each resident during provision of care services.
Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Aid in mobility exercises which resulted in improved physical strength among elderly residents.
Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
Assisted in all aspects of personal care, retaining comfort and dignity.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Maintained confidentiality and compliance standards for optimised patient care.
Delivered high-quality care to clients with disabilities, achieving care plan objectives.
Monitored client health conditions and reported immediate issues to manager.
Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Prepared healthy meals with additional mealtime planning, feeding and support.
Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Submitted reports to manager regarding status of client.
Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Adapted to service users' needs and requests to maintain personalised care.
Optimised patient satisfaction through compassionate, considered care and communication.
Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
Completed documentation of care, hospital actions and patient activities for up-to-date client records.
Minimised care continuity issues by keeping thorough, accurate records.

self employed hairdresser

Lisa Boulter

Tewkesbury, Gloucestershire

04.2009 - 04.2022

Demonstrated mastery of colouring techniques, enhancing client satisfaction.
Specialised in modern hairstyling trends to increase client retention.
Enhanced salon reputation with excellent customer service skills.
Maintained a clean and hygienic work area for optimal health and safety compliance.
Increased repeat business by providing high-quality haircuts.
Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
Conducted comprehensive client consultations to tailor services to individual needs.
Adapted quickly to new styling trends, ensuring relevance in the competitive market.
Ensured adherence to industry standards and regulations; promoted safe working environment.
Sanitised tools and equipment to maintain hygiene and safety protocols.

Senior hair stylist

Miss Tina Simmons (scissorhands)

Tewkesbury, Gloucestershire

04.1993 - 03.2009

Enhanced client satisfaction by providing expert hair styling advice based on individual style and preferences.
Maintained salon cleanliness to ensure a welcoming and professional environment for clients.
Demonstrated advanced knowledge of the latest hair trends, resulting in high customer retention rates.
Offered comprehensive consultations to clients for personalised, effective hair care strategies.
Improved overall salon efficiency with meticulous organisation of work station and tools.
Led staff training initiatives, fostering a culture of continuous learning and improvement within the salon.
Managed challenging customer situations effectively, restoring trust in our services and maintaining strong relationships.
Executed creative updos for special events, earning commendations from satisfied clients.
Ensured strict adherence to health and safety regulations whilst conducting various hair treatments, safeguarding both staff and clients' wellbeing.
Applied deep conditioning treatments; repaired damaged hair leaving it healthy and shiny.
Created relaxing atmosphere through excellent customer service skills; improved overall client experience.
Built and maintained loyal customer base, leading to [Number]% increase in return customers since [Year].

senior hairstylist

Colin Weller (willie wellers)

Cheltenham, Gloucestershire

04.1991 - 04.1993

Enhanced client satisfaction by providing expert hair styling advice based on individual style and preferences.
Maintained salon cleanliness to ensure a welcoming and professional environment for clients.
Demonstrated advanced knowledge of the latest hair trends, resulting in high customer retention rates.
Offered comprehensive consultations to clients for personalised, effective hair care strategies.

Hairdressing apprentice

Kara Ball (kara's hairdressing)

Gloucester, Gloucestershire

07.1987 - 03.1991

Applied knowledge of various styling products, recommending appropriate ones based on clients' needs and preferences.
Maintained updated records of clientele appointments; ensured smooth operations at the front desk.
Organised salon supplies regularly, ensuring easy accessibility for all staff members.
Implemented effective hygiene practices; contributed towards overall salon cleanliness standards.

09.1983 - 07.1988

Skills

Customer assistance
Cash handling
Donation sorting
Stock displaying
Visual merchandising

Pricing strategy
Sales processing
Retail software proficiency
Product knowledge

Affiliations

I love home cooking, i can spend hours in the kitchen with a new cookbook, i like to do zumba exercise, which is high impact but very fun with lots of friends, i also love horse riding and do this when i get the chance. I love doing crosswords and other word puzzles to keep my mind active.

09.1983 - 07.1988

GCSEs - Child Development

Tewkesbury School

09.1983 - 07.1988

Lisa Boulter

Summary

Overview

Work History

Charity shop volunteer

Care assistant

self employed hairdresser

Senior hair stylist

senior hairstylist

Hairdressing apprentice

Education

GCSEs - Maths

GCSEs - English

GCSEs - History

GCSEs - Art

GCSEs - Science

GCSEs - Home Economics

GCSEs - Child Development

Skills

Affiliations

Timeline

Charity shop volunteer

Care assistant

self employed hairdresser

Senior hair stylist

senior hairstylist

Hairdressing apprentice

GCSEs - Maths

GCSEs - English

GCSEs - History

GCSEs - Art

GCSEs - Science

GCSEs - Home Economics

GCSEs - Child Development

Similar Profiles

Margaret KiernanMargaret Kiernan

Liam McdermottLiam Mcdermott

USOH UTOMWENUSOH UTOMWEN