Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hannah Reddy

Alton,Hampshire

Summary

A highly proactive, customer-focused candidate with strong background in room sales and all aspects of managing accommodation at a large venue. I have a positive, friendly nature, driven by improving the customer experience and generating new revenue for the business. An excellent attention to detail, with vast experience in property management and improving the quality of a space. Experienced with working in a fast paced environment, prioritising workloads and motivating my team.

Overview

8
8
years of professional experience

Work History

Accommodation Manager

Northbrook Park
Farnham
04.2022 - Current
  • Responsible for selling and managing luxury accommodation at a prestigious Surrey wedding venue, reporting to the General Manager.
  • Introduced and streamlined booking systems across Airbnb, Booking.com and Luxury Homes, acting as direct contact on all platforms.
  • Managing and motivating a small team, including probation followups, rota management and general well-being check ins with the team.
  • Maintaining high standards across accommodation and venue, working closely with the maintenance and cleaning teams to ensure repairs are resolved and cleanliness is kept excellent.
  • Introduced sales opportunities, including increased room rates, breakfast add-ons and in-house cleaners to reduce outgoings.
  • Creating fortnightly BOB reports to Head Office, showing revenue achieved.
  • Generating contracts to clients and chasing payments. Recording all revenue on our operations system, Mews.
  • Responsible for ordering cleaning supplies, managing linen replenishment, whilst recording expenses and keeping in line with monthly budget.
  • Assisting hands-on with wedding day operations, working alongside the wedding team to ensure the ceremony runs smoothly, guests are greeted and suppliers signed in.
  • Responding to complaints and general office admin.
  • Managing the social media Instagram page.

Property Manager

Heather & Lay Lettings
Penryn
02.2017 - 12.2021
  • Managing a portfolio of 180 properties, including block management and student housing.
  • Travelling across the county to complete tenant check-ins and inspection reports, demonstrating good diary management and time keeping.
  • Ensuring damages or maintenance issues are reported to Landlord quickly and the appropriate contractor is instructed, remaining responsible for ensuring works are complete and invoices paid.
  • Negotiating new lease offers, tenancy renewals and rent increases, displaying superb customer service to both Landlord and Tenant during sometimes difficult and sensitive scenarios.
  • Organised tenant check out and deposit returns.
  • Organising renewal of safety certificates.
  • Experienced property management during Covid, remaining professional and adaptive to new rules and property legislation.
  • Working closely with Company Director, chosen to train new members of staff and instigate new legislation training.
  • Managed social media page and created newspaper adverts for upcoming properties to let.
  • Promoted within six months of employment from Receptionist to Property Manager.

Education

History and Philosophy of Art - Humanities

University of Kent
Canterbury

A-Levels - Media Studies - A / English Literature - B / History - B

Farnborough Sixth Form
Farnborough

Skills

  • Building customer relations
  • Logistics and operations
  • Accounts and budgeting
  • Positive and professional
  • Calm under pressure and highly organised
  • Resolving complaints
  • Hands-on venue assistance
  • Computer literate
  • Sales driven
  • Team management

Affiliations

  • Hiking and camping, wild swimming, reading, folk music, gigs, Radio6, galleries

Timeline

Accommodation Manager

Northbrook Park
04.2022 - Current

Property Manager

Heather & Lay Lettings
02.2017 - 12.2021

History and Philosophy of Art - Humanities

University of Kent

A-Levels - Media Studies - A / English Literature - B / History - B

Farnborough Sixth Form

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Hannah Reddy