Michael Lee
Weston super Mare,North Somerset
Summary
Over 20 years experience of working in the telecommunications industry, split across both technical connectivity solutions and management roles, with experience of reporting directly into Managing Director level. A technically minded and highly motivated professional with a strong grounding in IT, electronics, and problem-solving, seeking to progress into a specialist Technical Surveillance Officer role with SWROCU. Experienced in applying technical and engineering principles in operational environments, with the ability to assess complex requirements and deliver effective, discreet solutions. Enthusiastic about supporting serious and organised crime investigations, working collaboratively with law enforcement partners, and continually developing specialist skills through structured training and real-world operational experience.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical consultant
Pinnacle Delivery Ltd
Weston super Mare, North Somerset
04.2024 - Current
- Analysed existing systems, identifying areas for improvement.
- Achieved seamless integration of third-party applications with existing systems.
- Handled critical software updates without disrupting ongoing operations.
- Collaborated with stakeholders for the successful delivery of key IT projects.
- Created detailed project reports, ensuring transparency in project progress.
- Delivered high-level technical support to clients by troubleshooting complex software issues.
- Streamlined communication between IT and non-IT departments, enhancing overall efficiency.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Senior product manager
EE Ltd
Bristol, Bristol
03.2015 - 04.2024
- Launched several high-profile products, achieving significant market recognition. Based in the Telecommunications space with the largest Mobile and Fixed Networks in the UK
- Responsible for end user connectivity solutions - including WiFi, LAN failover and RAN failover - including 4G and 5G
- Worked directly with CPE supplier technology team in Taiwan to ensure expertise from all parties aligned and delivered the right technical solution within the budget allocated
- Managed end-to-end product lifecycle to meet company's strategic goals.
- Built strong supplier relationships for seamless procurement operations.
- Led team to achieve strategic objectives by implementing new product development processes.
- Worked with cross-functional teams to address engineering and manufacturing requirements.
- Drove revenue growth through effective pricing and competitive strategy formulation.
- Expedited go-to-market timelines whilst maintaining high-quality standards in development process.
- Aligned product portfolio management with the organisation's overarching vision and strategy.
Project manager - Telecommunications
EE Ltd
Bristol, Bristol
01.2008 - 04.2014
- Managed the delivery of 2 new WiFi Devices with 300k volume per annum, worth £15m
- Ensured robust business case to provide clarity on benefits of a significant investment
- Engaged with Customer Service agents and operational resource, ensuring remote management capabilities offered the best support experience to end users
- Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
- Fostered a positive work environment, enhanced team productivity substantially.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Expedited issue resolution to minimise delays in project timelines.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Led cross-functional teams to achieve project goals on time.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
Education
Bachelor of Science - Product Design and Marketing
University of Derby
Derby 09.1995 - 05.1998
A-Levels - Advanced Design and Technology
Broadoak Sixth Form
Weston super Mare 09.1992 - 05.1994
Skills
- Customer-Focused approach
- Technical documentation creation
- Tech-Savvy communication
- Data analysis and interpretation
- Tech support experience
- IT governance
- Wireless networking
Affiliations
- Golf enthusiast - enjoying both the physical and social aspects of the game
Certification
PRINCE 2 certified
Advanced Product Management
References
References available upon request.
Timeline
Technical consultant
Pinnacle Delivery Ltd
04.2024 - Current
Senior product manager
EE Ltd
03.2015 - 04.2024
Project manager - Telecommunications
EE Ltd
01.2008 - 04.2014
Bachelor of Science - Product Design and Marketing
University of Derby
09.1995 - 05.1998
A-Levels - Advanced Design and Technology
Broadoak Sixth Form
09.1992 - 05.1994