Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Timeline
Generic

David Young

Banff,Aberdeen

Summary

Experienced IT professional with extensive expertise in virtualisation technologies, cloud computing, and bespoke software creation. Proficient in programming languages, database management systems, and systems analysis, with a strong focus on solution architecture and service level agreement compliance. Adept at technical writing, client liaison, and delivering customer-focused support within managed service provider environments. Skilled in network configuration, server administration, and information security protocols, ensuring robust IT infrastructure management. Career goals include leveraging advanced technical skills to drive innovative solutions and enhance organisational efficiency.

Overview

34
34
years of professional experience
3
3
years of post-secondary education

Work history

IT Technical Consultant (Remote Working)

Capita
London, Greater London
10.2022 - Current
  • Resolved challenging tech issues under tight deadlines, maintaining quality service standards.
  • Streamlined communication between IT and non-IT departments, enhancing overall efficiency.
  • Improved client satisfaction with timely resolution of their technical concerns.
  • Ensured data security through implementation of stringent cyber-security protocols.
  • Handled critical software updates without disrupting ongoing operations.
  • Managed change requests proactively, minimising disruption in services.
  • Conducted rigorous testing of new systems before deployment for error-free operation.
  • Analysed existing systems, identifying areas for improvement.
  • Delivered high-level technical support to clients by troubleshooting complex software issues.
  • Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Developed expertise in variety of technical disiplines including cloud services and network management.
  • Offered technical expertise to contribute to 2nd and 3rd line of support.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
  • Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
  • Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
  • Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
  • Acquired, set up and configured hardware and software to meet specific customer requirements.
  • Provided testing and systems administration support as required by multi-disciplinary teams.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Maintained internet and intranet websites to maximise reliability and usability.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Tested function of peripheral equipment and completed quality repairs.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Supported loading of peripheral equipment with selected materials.
  • Established and troubleshot network and data communications systems.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Installed new software for users and monitored version and patch update requirements.
  • Used ServiceNow to track support tickets and document actions.
  • Conducted server back-up and recovery operations in line with protocols.

Technical Remote Specialist

BAE Command Centre
Preston
03.2022 - 02.2025
  • Company Overview: Technical Remote Specialist, BAE Command Centre, Preston – DXC Technology (FDS)
  • Provide second level fixes and responses for reported incidents
  • Escalate high severity incidents to Major Incident Management and Shift Commanders
  • Support Major Incident Management by providing information on recent application changes and complete incident update requests within the Service Desk SLA
  • Work closely with the event management team in proactively identifying and logging incidents before they become service impacting
  • Creation and adherence to application incident logging and management procedures
  • Assist event activities and develop skills to provide support for incident resolution
  • Technical Remote Specialist, BAE Command Centre, Preston – DXC Technology (FDS)

Information & Communications Technology Officer

Hyndburn Council
Accrington, United Kingdom
10.2000 - 03.2022
  • Company Overview: I was employed in the IT Systems Support department of Hyndburn Borough Council in Accrington for over 21 years
  • Working as part of the Council’s IT Support team I provided technical support for the Council’s Windows servers and Linux Enterprise servers, Windows 10 PCs and laptops, the council’s network and firewalls and also the Apple iPads, iPhones and Android smartphones used by our Councillors and Local MPs
  • In 2020 we migrated to a hybrid Microsoft 365 solution for a combined on-premises and cloud delivery of Microsoft Active Directory, Office 365 and Exchange, where I assisted in managing these systems’ users and network resources
  • For the last decade I was solely responsible for upgrading the Capita Benefits, Council Tax and Business systems that ran on Linux Enterprise server and Ingres 11
  • This included designing Group Policies for automated deployment and updates of the Capita Windows clients
  • I maintained the Council’s Electronic Document Management system and designed all the automatically printed and emailed correspondence that was produced by the Capita Business systems
  • I used VMware’s vSphere 6 to create and maintain virtual Windows and Linux servers and PCs and we had around 100 virtual systems in our vSphere virtual estate
  • I was also involved in updating the Council’s firewalls and network data integrity and security
  • In addition to this I wrote several Linux shell scripts and SQL scripts that ran automated file processing and network file transfers
  • In 2017 I gained an ‘Employee of the Year’ award for safeguarding the Council’s Servers, PCs, and network against the WannaCry virus outbreak
  • I was employed in the IT Systems Support department of Hyndburn Borough Council in Accrington for over 21 years

Software Engineer

Technology Plc.
Warrington
10.1999 - 10.2000
  • Company Overview: Sun Microsystems reseller
  • Contracted as part of a team to setup a Demo Centre which streamed online video demonstrations and links for sales of Sun Microsystems hardware and software
  • Sun Microsystems reseller

System Administrator

Royal Blackburn Hospital
Lancashire
12.1996 - 10.1999
  • Company Overview: IT Department
  • Administration of the Hospitals Windows and UNIX servers, the maintenance of user accounts, server backups and data archiving
  • I wrote UNIX shell scripts to perform automated processing
  • IT Department

I.T. Officer

Rawlings Construction Ltd
Blackburn, United Kingdom
09.1993 - 12.1996
  • Created databases and spread sheets and created monthly statistical reports for the Chairman, Managing Director and the Chief Surveyors and sustained the successful running and upgrading of all the company’s PCs and software

“C” Programmer

Calderglen Computer Systems Ltd
Colne, United Kingdom
07.1991 - 09.1993
  • Member of a suite of “C” programmers who wrote software for sale to the Medical Profession and public via the shop store and computer magazines

Education

Diploma of Higher Education - Computer Science

Blackburn College
Blackburn, Blackburn with Darwen
09.1987 - 05.1989

Higher National Diploma - Computer Science

Blacknurn College
Blackburn, Blackburn with Darwen
09.1989 - 05.1991

Skills

  • Virtualization technologies
  • Technical writing proficiency
  • Coding proficiency
  • Tech-Savvy communication
  • Interpersonal savvy
  • Business intelligence understanding
  • Programming language proficiency
  • Customer-Focused approach
  • Information security protocols
  • Computer networking expertise
  • Application support experience
  • Data analysis and interpretation
  • Bespoke software creation
  • Cloud computing expertise
  • Tech support experience
  • Service level agreement compliance
  • Database management
  • Software development
  • Client liaison
  • Server maintenance
  • Server administration
  • Solution Architecture
  • Database management systems
  • Hardware installation
  • Linux OS
  • Virtual ICT support
  • Managed Service Provider (MSP) help desk
  • Network configuration
  • Vmware
  • DevOps
  • Systems Analysis
  • MySQL
  • Software fault diagnosing
  • Computer Science
  • API and IP protocols
  • VLANs
  • Powershell
  • LINUX
  • Programming languages
  • Hardware Maintenance
  • Unix
  • Microsoft Azure
  • Computer backup management
  • Application installation
  • Database administration
  • Software update installation
  • Anti-virus software installation
  • Relational databases
  • Active Directory
  • IT infrastructure library
  • Data privacy regulations compliance
  • Technical documentation creation

Custom

  • Managing a Microsoft Azure and Office 365 Environment, Hyndburn Borough Council
  • Managing a WatchGuard Firewall, Hyndburn Borough Council
  • Managing and Maintaining a Microsoft Exchange Server, QA Training Centre, Leeds
  • Planning and Managing Windows Desktop Deployments and Environments, Bytes Software Training Centre, Leeds
  • Designing and Implementing a Microsoft Active Directory Domain, Remarc Training, Manchester
  • Managing and Maintaining a Microsoft Active Directory Domain, Remarc Training, Manchester

Accomplishments

I received the 'Employee of the Year' award for quickly and thoroughly updating our antivirus deployment and securing Local Government data on the Council's servers, PCs, and laptops during the WannaCry virus outbreak, preventing any breaches or data loss.

Timeline

IT Technical Consultant (Remote Working)

Capita
10.2022 - Current

Technical Remote Specialist

BAE Command Centre
03.2022 - 02.2025

Information & Communications Technology Officer

Hyndburn Council
10.2000 - 03.2022

Software Engineer

Technology Plc.
10.1999 - 10.2000

System Administrator

Royal Blackburn Hospital
12.1996 - 10.1999

I.T. Officer

Rawlings Construction Ltd
09.1993 - 12.1996

“C” Programmer

Calderglen Computer Systems Ltd
07.1991 - 09.1993

Higher National Diploma - Computer Science

Blacknurn College
09.1989 - 05.1991

Diploma of Higher Education - Computer Science

Blackburn College
09.1987 - 05.1989

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David Young