Michael Healy
Newcastle upon Tyne,Newcastle upon Tyne
Summary
Dedicated professional with expertise in client-oriented strategy and interpersonal skills, adept at relationship building and empathy handling. Proficient in customer relationship management software and knowledgeable about GDPR regulations, ensuring compliance and effective client interactions. Committed to leveraging these competencies to enhance customer satisfaction and drive business success.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer service advisor
EE/BT Group
Newcastle upon Tyne, North Tyneside
03.2025 - Current
- Guided customers through troubleshooting process with patience and clarity.
- Strengthened customer relationships with clear communication and problem-solving skills.
- Resolved pressing customer issues, ensured repeat business.
- Assisted customers in product selection to boost sales.
- Focused on customer needs to enhance service delivery.
Hospitality team member
McDonald's
Newcastle upon Tyne, Newcastle upon Tyne
11.2024 - 03.2025
- Handled complaints in a professional manner to maintain brand reputation.
- Facilitated payments smoothly for quick customer checkout.
- Took orders accurately reducing errors in meal preparation.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
Education
GCSEs - Maths
St Cuthberts Catholic High School
Newcastle upon Tyne 09.2019 - 06.2024
Skills
- Client-oriented strategy
- Interpersonal skills
- Relationship building
- Empathy handling
- Knowledge of gdpr regulations
- Customer relationship management software
Affiliations
- cars
- property development
- aviation
Timeline
Customer service advisor
EE/BT Group
03.2025 - Current
Hospitality team member
McDonald's
11.2024 - 03.2025
GCSEs - Maths
St Cuthberts Catholic High School
09.2019 - 06.2024