Jessica Akinfe
Surrey
Summary
Dedicated customer service advisor with a strong background in healthcare, retail, and luxury beauty industries. Expertise in handling high-volume inquiries and addressing complex customer challenges, ensuring clear and professional communication. Acknowledged for maintaining exceptional service quality and building lasting customer relationships, consistently representing brands with integrity.
Overview
13
13
years of professional experience
Work history
Customer Service Advisor
Charlotte Tilbury
Stockton on tees , England
10.2025 - 01.2026
- Elevated customer service standards to enhance brand reputation and cultivate customer loyalty.
- Coordinated customer enquiries across telephone, email, web chat and social media to enhance engagement and improve satisfaction.
- Spearheaded escalations for returns and exchanges, ensuring resolution of complex issues while maintaining brand reputation.
- Oversaw product orders, deliveries, and logistics to enhance customer trust and elevate confidence levels.
- Maintained accurate customer records while enforcing compliance with established quality standards and surpassing performance targets.
- Transformed challenging interactions into positive customer experiences through proficient objection handling and de-escalation techniques.
- Delivered exceptional customer service to enhance client experience and foster brand loyalty.
- Oversaw operations as an outsourced partner, ensuring alignment with contractual obligations.
Customer Service Advisor
Nuffield Health
Epsom
05.2024 - 05.2025
- Deliver high-quality support across telephone and email, resolving customer concerns related to appointments and membership.
- Guide customers through online booking platforms and address service queries in real time.
- Collaborate with healthcare professionals to ensure seamless end-to-end client experiences.
- Maintain accurate and compliant customer records in alignment with service performance indicators.
Customer Service Advisor
Hydropool UK Ltd
Leeds, England
06.2023 - 07.2024
- Managed inbound service enquiries and provided technical support for spa and pool products, ensuring optimal customer satisfaction.
- Achieved over 90 per cent resolution rate on first contact while consistently exceeding customer satisfaction goals.
- Coordinated logistics service engineers and sales teams to enhance response times and streamline workflows.
Beauty Therapist (Freelance)
Essence Health and Beauty
Banstead, Surrey
08.2021 - 01.2023
- Assisted clients with facials, waxing, and nail services. Supported delivery of cryotherapy and massage treatments. Maintained cleanliness and welcoming atmosphere for all treatments.
- Cultivated and sustained loyal client base while independently overseeing appointment scheduling and client care.
- Enhanced customer retention through proactive service and thorough post-treatment follow-ups.
Healthcare Assistant
Absolute Care Services
Wallington , Surrey
08.2019 - 10.2021
- Supported elderly and vulnerable individuals with daily living needs to enhance quality of life.
- Facilitated emotional reassurance through attentive support and understanding.
- Ensured maintenance of care records while adhering to health and safety standards.
Career Break
Care giver
Carshalton, Surrey
01.2015 - 01.2018
- Full-time parent and caregiver during early years of child development.
Beauty Therapist
Radiance Health and Beauty
Wimbledon , London
06.2013 - 03.2014
- Deliver comprehensive beauty treatments specialising in massages, waxing, tanning, and skincare services to ensure exceptional client care.
- Maintained salon hygiene standards to uphold client health and safety expectations.
- Directed appointment scheduling to optimise patient flow and maximise resource efficiency.
Education
NVQ Level 3 Beauty Therapy - undefined
Shooters Hill Campus
GCSEs - English (C), Mathematics (C), IT (Pass)
Eltham Hill High School
Skills
- CRM strategy
- Problem resolution
- Telephone and email support
- Channel strategy
- Scheduling systems
- Medical service delivery Client relations Healthcare communication Wellness management
- Quality control
- Team collaboration
- IT literacy
- interdepartmental collaboration
References
Available upon request.
Hobbies and Interests
- Skincare and beauty trends
- Health and wellness
- Personal development and communication skills
- Social media engagement (beauty and lifestyle content)
Timeline
Customer Service Advisor
Charlotte Tilbury
10.2025 - 01.2026
Customer Service Advisor
Nuffield Health
05.2024 - 05.2025
Customer Service Advisor
Hydropool UK Ltd
06.2023 - 07.2024
Beauty Therapist (Freelance)
Essence Health and Beauty
08.2021 - 01.2023
Healthcare Assistant
Absolute Care Services
08.2019 - 10.2021
Career Break
Care giver
01.2015 - 01.2018
Beauty Therapist
Radiance Health and Beauty
06.2013 - 03.2014
NVQ Level 3 Beauty Therapy - undefined
Shooters Hill Campus
GCSEs - English (C), Mathematics (C), IT (Pass)
Eltham Hill High School