ADEBISI ADETONA
Walsall,WLL
Summary
Results-driven banking professional with over 15 years of experience in customer service, sales, and financial analysis. Adept at building strong client relationships, analyzing market trends, and driving revenue growth. Recognized for exceptional communication skills and a collaborative approach to problem-solving. Seeking to leverage analytical expertise and customer service background in the role of Assistant Analyst at ERDB. Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays. Talented professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.
Overview
18
18
years of professional experience
Work History
Customer Service Advisor
Abstastify Takeaway Restaurant
11.2022 - Current
- Managed customer inquiries and orders, ensuring high satisfaction levels
- Developed and maintained a customer database to track interactions, enhancing personalized outreach and support
- Analyzed customer feedback to identify trends, leading to a 20% increase in positive reviews
Team Lead Direct Sales Advisor
Polaris Bank Limited
11.2009 - 09.2022
- Analyzed customer needs to provide tailored financial product recommendations, resulting in a 15% increase in upsell opportunities
- Collaborated with the marketing team to develop sales strategies, achieving an average of 120% of monthly sales targets
- Conducted data analysis to track sales performance and customer satisfaction, contributing to a consistent 95% satisfaction rating
- Trained and mentored new team members, enhancing overall team performance and service delivery
Farm Manager and Accountant
Fuard Farms
01.2007 - 12.2009
- Managed financial operations including budgeting, stock replenishment, and payroll
- Conducted market research to assess customer preferences and improve service offerings
- Implemented a customer feedback system, leading to enhanced service quality and positive customer experiences
Education
M.A. - Educational Management
University of Ibadan
01.2017
B.Sc. - Economics
Olabisi Onabanjo University
01.2007
HND - Accounting
Lagos State Polytechnic
01.2005
OND - Accounting
Osun State Polytechnic
01.2002
Skills
- Financial Analysis
- Customer Relationship Management
- Sales Strategy Development
- Problem Solving and Critical Thinking
- Data Analysis and Reporting
- Team Leadership
- Proficient in Microsoft Office Suite
References
Available upon request
Hobbies and Interests
- Financial Analysis
- Traveling
- Jogging
Traininganddevelopment
- Retail Banking Academy Training on Retail Transformation and Growth
- ICAN MCPE Training
- Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT)
- Business Writing and Speaking Workshops
- Facilitated Trainings
- Leadership & Followership in a Corporate Environment
- Confidence & Self-Esteem: A Tool for Successful Marketing
Professionalmemberships
Institute of Chartered Accountants of Nigeria (ICAN), Member
Timeline
Customer Service Advisor
Abstastify Takeaway Restaurant
11.2022 - Current
Team Lead Direct Sales Advisor
Polaris Bank Limited
11.2009 - 09.2022
Farm Manager and Accountant
Fuard Farms
01.2007 - 12.2009
M.A. - Educational Management
University of Ibadan
B.Sc. - Economics
Olabisi Onabanjo University
HND - Accounting
Lagos State Polytechnic
OND - Accounting
Osun State Polytechnic
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