Michael Beard
Retail Operative
Ashburton
Summary
As a dedicated customer service professional, I am passionate about delivering exceptional experiences to every customer I interact with. With excellent communication and problem-solving skills, I am able to effectively resolve issues and provide personalized solutions to meet the unique needs of each customer. I pride myself on my ability to work under pressure, prioritizing tasks to deliver prompt and efficient service. My customer-centric approach ensures that every interaction is enjoyable and productive, leaving customers feeling satisfied and valued. With a commitment to continuous improvement and a passion for helping others, I am confident in my ability to succeed in any customer service role.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Retail Operative
Trago Mills
Newton Abbot, Devon
11.2015 - Current
- Provided professional services and support in a dynamic and highly customer focused work environment.
- Passionate about learning and committed to continual improvement. Always striving to learn new things and implement them into my work routine.
- Offered advice and assistance to customers, paying attention to special needs or wants whilst building and maintaining rapport and cultivating interpersonal skills.
- Managed time efficiently in order to complete all tasks within deadlines. this includes paperwork, customer orders, enquiries and general daily routines.
- Self-motivated, with a strong sense of personal responsibility towards the customer and the business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shop Assistant
Tesco's
Newton Abbot, Devon
09.2014 - 09.2015
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
General Assistant
Ilsington Country House Hotel
Ilsington, DEV
07.2013 - 09.2014
- Highly customer focused role in a busy hotel environment
- Trained new staff members in customer service techniques and hotel operations.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Ensured the highest level of customer satisfaction was achieved on a daily basis.
Education
Level 3 Subsidiary Diploma - Animal Care
South Devon College
Paignton 09.2009 - 07.2011
GCSE -
South Dartmoor Community college
Ashburton 09.2007 - 07.2008
Skills
Effective customer service
undefinedTimeline
Retail Operative
Trago Mills
11.2015 - Current
Shop Assistant
Tesco's
09.2014 - 09.2015
General Assistant
Ilsington Country House Hotel
07.2013 - 09.2014
Level 3 Subsidiary Diploma - Animal Care
South Devon College
09.2009 - 07.2011
GCSE -
South Dartmoor Community college
09.2007 - 07.2008
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