Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Rawipha Day

Chafford Hundred,Essex

Summary

Seasoned professional with focus on hospitality management and guest services. Excel in creating welcoming environments and ensuring smooth operations to enhance guest satisfaction. Leverage strong organisational and interpersonal skills to lead teams and manage resources efficiently.

Overview

5
5
years of professional experience

Work history

Retail operative

United Overseas Bank (thai) Public Co., Ltd
, Bangkok, Thailand
05.2019 - 12.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Hostel receptionist

Bodega Hostel Bangkok
, Bangkok, Thailand
12.2019 - 11.2021
  • Sorted out mails and messages for guests, ensuring effective communication.
  • Checked out departing guests efficiently to avoid delays.
  • Ensured guest satisfaction by providing excellent customer service.
  • Welcomed guests warmly upon arrival, fostering a friendly atmosphere.
  • Communicated effectively with multi-national guests, demonstrating cultural sensitivity.
  • Managed hostel reservations for efficient room allocation.
  • Offered travel advice to tourists enhancing their holiday experience.
  • Coordinated with housekeeping staff for timely room cleaning.
  • Greeted and checked-in guests promptly and professionally.
  • Suggested restaurants tailored to guest preferences.

Hostel manager

Revolution Hostel Pai
, Mae Hong Son, Thailand
03.2022 - 11.2022
  • Streamlined check-in and check-out procedures to enhance guest experience.
  • Fostered a welcoming atmosphere with excellent customer service skills.
  • Conducted regular property inspections for maintaining high standards of cleanliness and repair.
  • Enhanced guest satisfaction by implementing effective booking system.
  • Handled staff training and development, elevated team performance levels.
  • Wrote end of shift reports to facilitate service continuity.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Stored cash floats and delivered secure banking procedures.
  • Coached front of house teams in delivering smooth, professional reception services.

Hostel manager

K Bunk Hostel Ao Nang Company Limited
, Krabi, Thailand
11.2022 - 06.2024
  • Managed emergencies effectively minimising disruption to guests' stay.
  • Handled staff training and development, elevated team performance levels.
  • Maintained open communication channels with staff fostering a positive work environment.
  • Fostered a welcoming atmosphere with excellent customer service skills.
  • Streamlined check-in and check-out procedures to enhance guest experience.
  • Organised engaging social events which enhanced guest experience and encouraged community building within the hostel.
  • Resolved conflicts amongst guests, maintained harmonious living environment.
  • Scheduled staff shifts efficiently maximising productivity whilst ensuring adequate rest periods for employees.
  • Partnered with local entertainment and dining venues on mutual promotional strategies.

Education

Bachelor of Political Science - Public Administration

Mahasarakham University
Maha Sarakham, Thailand
05/2012 - 08/2015

Skills

  • Priority setting
  • Booking system expertise
  • Guest relationship management
  • Bilingual or multilingual
  • Hospitality industry knowledge
  • Travel arrangements proficiency
  • Knowledge of local attractions
  • Staff performance evaluation
  • Food and beverage service
  • Staff training
  • Microsoft Office Suite
  • Hospitality
  • Staff management
  • Staff rota management
  • Front desk operations
  • Customer Service

Languages

English
Upper intermediate
Thai
Native

Timeline

Hostel manager

K Bunk Hostel Ao Nang Company Limited
11.2022 - 06.2024

Hostel manager

Revolution Hostel Pai
03.2022 - 11.2022

Hostel receptionist

Bodega Hostel Bangkok
12.2019 - 11.2021

Retail operative

United Overseas Bank (thai) Public Co., Ltd
05.2019 - 12.2019

Bachelor of Political Science - Public Administration

Mahasarakham University
05/2012 - 08/2015
Rawipha Day