Abbi Wood
Birmingham,Warwickshire
Summary
Experienced retail professional focused on delivering the highest standard of customer satisfaction even in challenging, busy periods. My extensive time in some of the busiest retail roles in my area has provided the ability to work efficiently under intense pressure and collaborate effectively with colleagues. A strong background in customer service, stock management, staff training in fast environments means that I am a well-rounded individual for customer facing and wider retail roles.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work history
Retail operative
Greggs Bakery
Birmingham, West Midlands
08.2022 - Current
- Processed returns and exchanges swiftly, maintaining customer satisfaction.
- Trained new staff members, making sure to uphold policies and procedures.
- Managed stock levels and food waste to ensure financial and environmental standards.
- Participated in and pushed up-selling strategies to colleagues such as promotional meal deals to ensure shop growth.
- Managed customer lines in collaboration with team for minimum wait times and high satisfaction in the busiest Greggs in the area.
Kitchen porter
Pizza Express
Birmingham, West Midlands
11.2021 - 04.2022
- Organised and restocked kitchen supplies to facilitate efficient workflow during busy periods.
- Maintained hygiene standards.
- Trained new kitchen porters on safety protocols and proper equipment handling procedures.
- Organised and restocked cutlery on dining tables ready for customers.
- Supported overall restaurant operations through effective teamwork with other staff members during busy event periods.
Aviation Security Officer
OCS Group UK
Birmingham, West Midlands
07.2019 - 07.2019
- Monitored passenger and baggage screening processes ensuring compliance with security protocols.
- Engaged with passengers to provide information and address security-related concerns promptly.
- Hauled and completed checks on oversized luggage.
Education
Bachelor of Science - Psychology
University of Birmingham
Birmingham, England 09.2022 - 06.2025
A-Level - History
Park Hall Academy
Birmingham 09.2020 - 07.2022
A-Level - Psychology
Park Hall Academy
Birmingham 09.2020 - 07.2022
A-Level - English
Park Hall Academy
Birmingham 09.2020 - 07.2022
9 GCSEs -
Park Hall Academy
Birmingham 09.2015 - 07.2020
Skills
- Spreadsheet proficiency
- Telephone etiquette
- Operation of industrial cleaning equipment
- Up-Selling expertise
- Health and Safety regulations
- Store opening and closing duties
- Till and cash handling
- Promotional strategies
Accomplishments
B-Experienced Internship
Issued by Santander Scholarship - Apr 2025
Associated with Journey to Justice, a social justice charity I provided research for their Blue Plaque Birmingham campaign.
The Birmingham Award
Issued by University of Birmingham - Nov 2024
An award for the development of skills and attributes outside of my studies.
Timeline
Bachelor of Science - Psychology
University of Birmingham
09.2022 - 06.2025
Retail operative
Greggs Bakery
08.2022 - Current
Kitchen porter
Pizza Express
11.2021 - 04.2022
A-Level - History
Park Hall Academy
09.2020 - 07.2022
A-Level - Psychology
Park Hall Academy
09.2020 - 07.2022
A-Level - English
Park Hall Academy
09.2020 - 07.2022
Aviation Security Officer
OCS Group UK
07.2019 - 07.2019
9 GCSEs -
Park Hall Academy
09.2015 - 07.2020