Mian Ans Abaidullah
Bolton ,Lancashire
Summary
Accomplished Customer Service Representative of Four years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Hamza Sweets and Bakers
Bolton, Lancashire
12.2019 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
BTEC Level2 - Information Tecnology
Bolton Community College
Bolton 09.2020 - 06.2022
Skills
- Sales negotiating
- Sales enquiry handling
- Problem solver
- Store maintenance
- Stock issue resolution
- Complaint resolution
- Written and verbal communication skills
- Creative problem solving
- Customer sales support
Languages
English
Intermediate (B1)
Timeline
BTEC Level2 - Information Tecnology
Bolton Community College
09.2020 - 06.2022
Customer Service Representative
Hamza Sweets and Bakers
12.2019 - Current
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