MOHAMMED SIKKANDAR
Barking,BDG
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Representative
Shell UK
London, City of London
2022.10 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Adhered strictly to policies and procedures for continued company compliance.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Managed over 100 customers per day
Account Executive - Payables and Receivables
Omega healthcare
Trichy, Tamil Nadu
2022.04 - 2022.08
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Pursued new leads each month to reach targeted quota.
- Addressed enquiries through phone and email and directed to designated departments.
- Dealt with over 40 accounts per day
Independent Business Owner
Lazza Group
Trichy, Tamil Nadu
2021.04 - 2022.04
- Created thorough business plan to guide strategic decision-making and enhance business success.
- Nurtured effective brand image by building coordinated, integrated marketing strategies.
- Facilitated business spend tracking by implementing new expense management software.
- Nurtured effective brand image by building coordinated, integrated marketing strategies.
- Improved business strategies, monitoring competitor activity to benchmark trends.
- Improved business profit ratio by 3% in just one year
Education
Master of Science - Engineering Management
Anglia Ruskin University
Chelmsford 2022.09 -
Bachelor of Engineering - Civil Engineering
Anna Univeristy
INDIA 2016.07 - 2020.05
Skills
- Sales negotiating
- Sales enquiry handling
- Telesales techniques
- Customer service expert
- Complaint resolution
- Product sales optimisation
- Professional demeanour
- Sales expertise
- Adaptive team player
- Strategic sales knowledge
- Stock management
- Data acquisition
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Languages
English
Fluent
Hindi
Fluent
Malayalam
Upper intermediate
French
Elementary
Urdu
Native
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Customer Service Representative
Shell UK
2022.10 - Current
Master of Science - Engineering Management
Anglia Ruskin University
2022.09 -
Account Executive - Payables and Receivables
Omega healthcare
2022.04 - 2022.08
Independent Business Owner
Lazza Group
2021.04 - 2022.04
Bachelor of Engineering - Civil Engineering
Anna Univeristy
2016.07 - 2020.05
Certificates
Completed courses required for BMC certification on April 18, 2023