Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Reliable personality with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Hi, I’m
GRACE ORIDOTA
Glasgow, Glasgow,Glasgow City
Summary
Overview
7
years of professional experience
4
years of post-secondary education
Work history
MTN, TELECOMMUNICATION COMPANYIKOYI, LAGOS, NIGERIA
Customer Service Representative
02.2019 - 02.2023
Job overview
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Processed inbound customer calls, providing information on service or product upgrades
- Managed high-volume customer queries simultaneously through effective multitasking.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
EVERJOY PETROLEUMIKOTUN, LAGOS, NIGERIA
SUPERVISOR
12.2017 - 07.2018
Job overview
- Offered instruction, coaching and motivation for enhanced team morale.
- Achieved order processing and delivery time targets through smooth warehouse operations.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Guided and coached staff to achieve individual growth and sales production targets.
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
BET9JA,SPORTINGBETYABA, LAGOS STATE, NIGERIA
Computer Operator
11.2015 - 11.2017
Job overview
- Operated computers and data processing equipment in line with established procedures.
- Performed continuous checks on data access types and file permissions.
- Ran and maintained various machines such as desktops, printers and sorters.
- Installed new hardware, software updates and security patches.
- Prepared computers for program processing.
- Troubleshot equipment to spot malfunctions and errors.
- Checked logging time and equipment usage regularly.
- Initiated software and hardware back-up and recovery procedures.
Education
OLABISI ONABANJO UNIVERSITYNIGERIA
Bachelor of Business Administration from ACCOUNTING
11.2011 - 10.2015
University overview
DATASKILL COMPUTER SCHOOLNIGERIA
SOFTWARE ENGINEERING from PYTHON
08.2018 - 02.2019
University overview
Skills
- Telesales techniques
- Sales enquiry handling
- Product sales optimisation
- Multi-line phone talent
- Team management
- Customer sales support
- Sales negotiating
- Microsoft Office
- Creative problem solving
- Data acquisition
- Cash and card processing
- Customer loyalty building
- Order processing
- Communication skills
- Google Workspace
Languages
English
Fluent
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
Timeline
Customer Service Representative
MTN, TELECOMMUNICATION COMPANY
02.2019 - 02.2023
DATASKILL COMPUTER SCHOOL
SOFTWARE ENGINEERING from PYTHON
08.2018 - 02.2019
SUPERVISOR
EVERJOY PETROLEUM
12.2017 - 07.2018
Computer Operator
BET9JA,SPORTINGBET
11.2015 - 11.2017
OLABISI ONABANJO UNIVERSITY
Bachelor of Business Administration from ACCOUNTING
11.2011 - 10.2015
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