Mia-marie Ireland
cowbridge
Summary
Driven and personable with proven ability to communicate clearly and build positive relationships with customers and team members. Possesses strong problem-solving skills and keen attention to detail, ensuring smooth and efficient retail operations. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Retail sales assistant
The Co-Operative
Llantwit Major, Vale of Glamorgan
09.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Ensured adequate stock supply by liaising with suppliers regularly.
- Assisted customers in product selection for increased sales.
- Contributed to team success by sharing product knowledge during staff meetings.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
Soft play assistant
Playzone cardiff
Cardiff
06.2022 - 06.2023
- Oversaw admission procedures whilst upholding highest level of professionalism.
- Created an inclusive environment for all children, promoting mutual respect and tolerance.
- Enhanced child development by encouraging active participation in physical activities within the soft play area.
- Assisted in organising parties and events to ensure memorable experiences for attendees.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
Education
A-Levels -
Llantwit Major Comprehensive
Llantwit Major, Vale of Glamorgan 09.2022 - 07.2024
Skills
- Retail sales trend analysis
- Knowledge of retail laws
- Refund issuing
- Customer information collection
- Point of sale operation
- Challenge 25 compliance
- Digital cash register operation
- Cash handling
- Customer Service
- Understanding of safeguarding policies
- Risk assessment proficiency
- Efficient time management
Certification
First aid trained
DofE- The Duke Of Edinburgh's award
Timeline
Retail sales assistant
The Co-Operative
09.2023 - Current
A-Levels -
Llantwit Major Comprehensive
09.2022 - 07.2024
Soft play assistant
Playzone cardiff
06.2022 - 06.2023
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