Alexandru-Catalin Bucur
London,London
Summary
Dedicated retail professional with extensive expertise in point of sale operation, barcode system use, and customer relations. Demonstrates proficiency in scanning items, receipt printing, and bagging, ensuring efficient transaction processing and customer satisfaction. Skilled in stock management and conflict resolution, with a strong focus on attention to detail and compliance with Challenge 25 regulations. Adept at handling debit and credit card transactions, issuing refunds, and authorising exchanges. Committed to enhancing retail operations through effective change giving and refund procedures while maintaining high standards of retail awareness.
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Versatile Cashier with exemplary cash register skills and proven commitment to store cleanliness and safety. Leads with high levels of customer service and engagement efforts.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work history
Cashier
Shell
Ealing, London
2024.10 - Current
- Kept up-to-date with store promotions to provide accurate information to customers.
- Used Point of Sale system efficiently, speeding up transactions.
- Maintained clean and organised workspace to ensure efficient service.
- Packaged customer items carefully, ensuing merchandise safety.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Processed payments swiftly for improved customer experience.
- Greeted each customer warmly, creating a friendly shopping environment.
- Resolved customer complaints professionally leading to higher retention rates.
- Trained new cashiers on store policies and procedures to maintain standards.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Cashier
Waitrose & Partners
Ealing, London
2014.06 - 2024.10
- Balanced till at end of day, maintaining accurate records.
- Packaged customer items carefully, ensuing merchandise safety.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Helped meet business needs by working extra shifts.
- Kept checkouts areas and general store clean and orderly.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Helped customers make product and service selections among range of options.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
- Checked customer ID when selling age-restricted items, following store policy.
Education
Degree - History
Univerisity of Oradea
Oradea/ Romania 2005.10 - 2008.06
Skills
- Scanning items
- Receipt printing
- Bagging proficiency
- Barcode system use
- Change giving
- Exchange procedures
- Retail awareness
- Refund issuing
- Point of sale operation
- Refund authorisation
- Challenge 25 compliance
- Customer relations
- Attention to Detail
- Stock management
- Conflict Resolution
- Debit and credit card handling
Affiliations
- Bee keeping
- Gardening
Languages
Italian
Beginner
Romanian
Native
English
Fluent
Timeline
Cashier
Shell
2024.10 - Current
Cashier
Waitrose & Partners
2014.06 - 2024.10
Degree - History
Univerisity of Oradea
2005.10 - 2008.06