Summary
Overview
Work history
Education
Skills
Timeline
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Mia Maclean

Cafe Worker
Aberdeen,Aberdeenshire

Summary

I am a friendly and hardworking café worker with a knack for creating welcoming environments and ensuring smooth operations. Having been trained for two years by an industry leader in customer care, I am skilled at handling busy periods while maintaining excellent customer service, contributing to a high customer satisfaction rate and repeat business, with a love of getting to know regular customers and making them feel cared for and appreciated. I am able to work well in a team as well as having confidence in leading the team when required. I enjoy working in both barista and food preparation roles, adapting to customer requests and paying attention to minute details- such as latte art and attractive food plating.

Overview

3
3
years of professional experience

Work history

Cafe worker

Marks & Spencer
Aberdeen, Aberdeen City
06.2023 - 05.2025
  • Volunteered to receive additional training in order to buddy new staff and work with them to become confident in each area
  • Received Master Barista training from coffee company Matthew Algie- finetuning personal barista skills and enabling me to train new baristas
  • Skilled in food preparation, utilising Merrychef ovens, and following strict cooking and preparation instructions. Preparing raw food and pre-cooked food, taking care to present food well and ensure any customer requests are honoured
  • Knowledgeable in COSHH regulations and Natasha's Law- both in food prep and in dairy-free hot drinks
  • Volunteered to receive First Aid Training, achieving Level 3 First Aid at Work, and have since responded to several incidents within the café
  • Enjoy using till and interacting with the general public, listening and communicating orders, special requests and feedback effectively
  • Passionate about customer service and creating a welcoming community where regulars are remembered, customers are looked out for and everyone feels able to relax- ensuring a seamless journey from entry to exit
  • Confident in team-leading, having been encouraged to pursue Team Support Manager (TSM) and Café Manager roles, and supported to oversee the team during manager absence and being trusted with TSM duties such as stock counting, rotas, staff upskilling and resolving customer complaints as examples

Arts Centre Volunteer

Aberdeen Performing Arts
Aberdeen, Aberdeen City
08.2022 - 09.2023
  • Welcomed people into the theatre
  • Ensure disabled and reduced mobility patrons are assisted to seat
  • Dealing with any customer difficulties or complaints, and resolving them as quickly as possible
  • Selling refreshments during interval
  • Distributing relevant promotional material to audience
  • Cleaning theatre after show

Education

Diploma of Higher Education - Herbal Medicine

Heartwood College
United Kingdom
03.2024 -

Scottish Qualifications Certificate - Highers

Oldmachar Academy
Aberdeen
08.2018 - 06.2023

Scottish Qualifications Certificate - National 5s

Oldmachar Academy
Aberdeen
08.2018 - 06.2023

Skills

  • Feedback receptivity
  • Latte art creation
  • Hygiene standards adherence
  • Resilience in fast-paced environments
  • Cash handling
  • Customer Service
  • Food preparation
  • Café cleanliness
  • Barista-trained

Timeline

Diploma of Higher Education - Herbal Medicine

Heartwood College
03.2024 -

Cafe worker

Marks & Spencer
06.2023 - 05.2025

Arts Centre Volunteer

Aberdeen Performing Arts
08.2022 - 09.2023

Scottish Qualifications Certificate - Highers

Oldmachar Academy
08.2018 - 06.2023

Scottish Qualifications Certificate - National 5s

Oldmachar Academy
08.2018 - 06.2023
Mia MacleanCafe Worker