Samuel Rae
Littlehampton,West Sussex
Summary
A hard working professional with a strong foundation in communication, computer literacy, and customer service. Ability to contribute independently alongside excellent teamwork, with proven expertise in efficient delegation and multitasking. Works well under pressure and receptive to feedback, ensuring continuous improvement and effective collaboration in any environment.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Cafe Operator
David Lloyd Clubs
Worthing
02.2024 - 01.2026
- Provided exceptional service to customers, meaning seamless experience while maintaining operational speed.
- Resolved customer complaints independently, escalating issues promptly when necessary ensuring customer satisfaction.
- Monitored wastage meticulously, documenting discrepancies to maintain accurate records.
- Collaborated with a team of 12 to enhance workflow procedures.
- Assisted in training new staff, ensuring efficient team performance.
General Labourer
Chris Rae (General Builder)
Worthing
03.2022 - 01.2024
- Ensured precise measurements to minimise waste and maintain workflow efficiency.
- Made weekly order placements by accurately measuring materials for cost control.
- Obtained competitive quotes from building merchants to secure best prices.
- Managed deliveries, verifying all items for completeness and condition prior to use.
Self-Employed
Prints and Beyond Ltd
Worthing
11.2021 - 03.2022
- Obtained quotes and placed orders for materials, ensuring optimal stock levels for seamless operations.
- Maintained vital communication with customers regarding design preferences and delivery options.
- Responded to customer queries promptly to enhance satisfaction.
- Addressed and resolved customer complaints effectively, ensuring a positive experience resulting in 5 star reviews.
- Managed time efficiently between order fulfilment, customer interactions, inventory management, and accounting tasks.
Amazon delivery driver
SBL Couriers
Littlehampton
10.2020 - 08.2021
- Resolved customer queries promptly, providing effective solutions to enhance satisfaction.
- Utilised Amazon's Flex app to deliver up to 300 parcels daily.
- Provided feedback on app design improvements, resulting in updates that boosted driver productivity.
Education
A-levels - Geography, Environmental Studies, Biology
Brighton Hove & Sussex Sixth Form College
Brighton 09.2015 - 06.2017
GCSEs -
Durrington High School
Worthing, West Sussex 09.2011 - 06.2015
Skills
- Communication skills
- Computer literacy
- Teamwork and individual contribution
- Customer service
- Efficient delegation
- Multitasking
- Pressure handling
- Feedback receptivity
Accomplishments
- TTNTC Data Management Level 1
- Bronze Duke Of Edinburgh's Award
Affiliations
- Keeping fit
- History
References
References available upon request.
Timeline
Cafe Operator
David Lloyd Clubs
02.2024 - 01.2026
General Labourer
Chris Rae (General Builder)
03.2022 - 01.2024
Self-Employed
Prints and Beyond Ltd
11.2021 - 03.2022
Amazon delivery driver
SBL Couriers
10.2020 - 08.2021
A-levels - Geography, Environmental Studies, Biology
Brighton Hove & Sussex Sixth Form College
09.2015 - 06.2017
GCSEs -
Durrington High School
09.2011 - 06.2015