Mia Innes
Aberdeenshire,Fraserbugh
Summary
A confident, outgoing, and sales-driven person with a passion for delivering exceptional customer experiences. I enjoy engaging with customers, understanding their needs, and helping them feel confident through personalised service and product recommendations.
I have a strong focus on achieving targets and maintaining high visual standards, I am motivated to contribute to a dynamic, fashion-focused retail environment.
I am a motivated and enthusiastic individual with a strong interest in fashion and retail.
I thrive in fast-paced environments. I am eager to bring energy, confidence, and a positive attitude to a brand-focused retail team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
Ascona Group
, Fraseburgh
09.2024 - Current
- A highly motivated and sales-driven retail assistant with a proven ability to engage customers, drive conversions, and maximise sales opportunities in a fast-paced environment.
- Confident in delivering personalised service, building strong customer connections, and promoting products through effective upselling techniques.
- Passionate about premium retail, with a strong eye for detail and visual presentation.
- Committed to exceeding targets, contributing to team success, and creating a confident, enjoyable shopping experience for every customer.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Participated in visual merchandising, arranging displays to attract customer attention and boost sales.
- Received, processed and organised deliveries within tight deadlines.
Cashier
McDonalds
, Fraserburgh
11.2023 - 08.2024
- Energetic and reliable individual who thrives in fast-paced, high-pressure environments.
- Strong team player with the ability to work efficiently alongside others to deliver quick, accurate service.
- Confident in communicating with customers and creating a friendly, approachable atmosphere.
- Quick learner with a proactive attitude, always ready to take the initiative and support team members.
- Able to handle busy periods while maintaining speed, accuracy, and attention to detail.
- Committed to maintaining high standards of cleanliness, organisation, and food safety.
- Positive and hardworking, with a strong focus on delivering a smooth and enjoyable customer experience.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Processed refunds and exchanges at customer service desk.
Waitress Assistant
The Captains Table
, Fraserburgh
01.2022 - 04.2023
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Removed dishes, glassware and cutlery from customers when finished, asking for refills or extra courses for upselling purposes.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers and offered immediate seating assistance.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained brand image by keeping neat personal appearance.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Stocked and maintained silverware, linens and condiments.
- Processed cash, credit card and voucher payments using POS terminals.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
Education
Scottish Qualifications Certificate - Higher English
Fraserburgh Academy
Fraserburgh01-2025
Scottish Qualifications Certificate - Higher Biology
Fraserburgh Academy
Fraserburgh01-2025
Scottish Qualifications Certificate - Politics
Fraserburgh Academy
Fraserburgh01-2025
Scottish Qualifications Certificate - English
Mintlaw Academy
Mintlaw01-2023
Scottish Qualifications Certificate - Modern Studies
Mintlaw Academy
Mintlaw01-2023
Scottish Qualifications Certificate - Physical Education
Mintlaw Academy
Mintlaw01-2023
Scottish Qualifications Certificate - Biology
Mintlaw Academy
Mintlaw01-2023
Scottish Qualifications Certificate - Home Economics and Textiles
Mintlaw Academy
Mintlaw01-2023
Skills
- Customer engagement
- Sales conversion
- Visual merchandising
- Inventory management
- Customer service
- Cash handling
- Team collaboration
- Product knowledge
- Upselling techniques
- Communication skills
- Calm under pressure
- Team building
- Customer focused
- Complaint handling and resolution
- Confidence and body positivity awareness
- Attention to Detail
Languages
Spanish
Intermediate
B1
English
Proficient
C2
Certification
- Level 5 Fashion and Retail
- Level 6 Engineering
- Advanced Distinction Ballet
Interests
Passion for fashion and beauty, with a keen interest in current trends,I enjoy building connections with new people I have an iInterest in the gym and staying healthy, I enjoy creating content on Social Media
Timeline
Sales Assistant
Ascona Group
09.2024 - Current
Cashier
McDonalds
11.2023 - 08.2024
Waitress Assistant
The Captains Table
01.2022 - 04.2023
Scottish Qualifications Certificate - Higher English
Fraserburgh Academy
Scottish Qualifications Certificate - Higher Biology
Fraserburgh Academy
Scottish Qualifications Certificate - Politics
Fraserburgh Academy
Scottish Qualifications Certificate - English
Mintlaw Academy
Scottish Qualifications Certificate - Modern Studies
Mintlaw Academy
Scottish Qualifications Certificate - Physical Education
Mintlaw Academy
Scottish Qualifications Certificate - Biology
Mintlaw Academy
Scottish Qualifications Certificate - Home Economics and Textiles
Mintlaw Academy