Mia Hicks

• Handled multiple tasks simultaneously, took phone orders, prepared takeaways, managed cash register-demonstrated strong multitasking skills under pressure situations.
• Demonstrated flexibility in shifts, provided coverage on holidays or busy days when needed most.
• Prepared takeaway orders to meet high-volume demands during peak hours.
• Communicated effectively with customers over the phone, reduced misunderstandings regarding orders.
• Dealt with customer complaints, ensured resolution and satisfaction.
• Warmly greeted guests upon arrival to create welcoming atmosphere
• Opened and closed shop 2 days a week.
• Employed clear telephone manner to handle 140 takeaway orders daily.
• Assisted in inventory management for uninterrupted services to customers.

• Communicated efficiently with fellow team members, fostering a harmonious working environment.
• Relayed feedback from customers to management for continuous improvement.
• Maintained professional appearance throughout shifts, reflecting positively on establishment image.
• Handled payment transactions to guarantee smooth customer checkout process.
• Remained calm under pressure, ensuring better performance during peak hours.
• Ensured cleanliness of restaurant area with regular sweeping and wiping.
• Warmly greeted guests upon arrival to create welcoming atmosphere.

Worked at this placement for work experience in year 11,this took place throughout the week.

• Supported early literacy efforts by conducting interactive story-telling sessions,.
• Implemented fun educational games to enhance learning experiences.
• Assisted children with their daily routines, instilling discipline and responsibility.
• Facilitated communication skills for better interaction amongst children.
• Coordinated outdoor activities encouraging physical fitness in the young ones.

• Delivered excellent customer service with efficient order handling.
• Handled customer complaints professionally and timely, enhancing overall experience.
• Demonstrated ability to handle peak hours efficiently, ensuring minimal wait time for customers.
• Worked efficiently under pressure during busy times maintaining high-quality service delivery.
• Ensured a safe and hygienic working environment, applying sanitary practices across all tasks.
• Handled up to 75 orders per shift, exceeding kitchen average by 35%.