Antonia Yuen
St. Albans,Hertfordshire
Summary
I am a reliable and dedicated individual with a strong passion for delivering exceptional service, particularly skilled in engaging with children. I demonstrate excellent communication skills and am able to work collaboratively within diverse teams. I am committed to creating positive customer experiences and contributing to business success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Takeaway assistant
Wong's Fish and Chips
St. Albans, Hertfordshire
01.2025 - Current
- Handled multiple tasks simultaneously, took phone orders, prepared takeaways, demonstrated strong multitasking skills under pressure situations.
- Provided exceptional customer service by building strong rapport with customers, ensuring a positive and memorable experience with every interaction.
- Packaged orders efficiently, prioritised presentation and food safety measures.
- Collaborated with team members for smooth operation of takeaway services.
- Thrived in high-pressure environments, maintaining efficiency and delivering consistent results during peak hours.
Transformation Coordinator
Opus Talent Solutions
London, City of London
06.2024 - 12.2024
- Picked from a group of trainees to join the CRM Programme Team to support the company's transformation across people, process and technology from the generation of leads through the sales and talent acquisition process.
- Coordination of various different programme tasks with a focus on change management.
- Accountable for the programme's SharePoint change and communication ‘MiniSite', including the setup, branding and structure of content.
- Responsible for producing all of the content for learners, users, and vendors using multiple types of media, ranging from PDFs to Videos and Animations.
- Coordination of nearly one hundred training sessions across multiple subjects, virtually and in person, across the duration of the programme.
Trainee Recruitment Consultant
Opus Talent Solutions
London, City of London
04.2024 - 06.2025
- Responsible for building a network and establishing connections within a new market.
- Generating leads and opportunities for the sales teams to take forward and convert to new business.
- Connected with various Clients and Candidates to maintain a mutually beneficial relationship.
- Rewarded the Trainee of the Month award.
Teaching Assistant
Haywood Grove School
Hemel Hempstead, Hertfordshire
11.2023 - 12.2023
- Managed a small classroom of children requiring additional attention and care in the school's library.
- Promoted age-appropriate reading materials to children, helping them discover books that sparked their interest and encouraging a positive relationship with reading from a young age.
- Fostered rapport with the students and improved their productivity during the day.
- Provided feedback on pupil's work, identifying areas for improvement.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
Education
Bachelor of Science - Psychology
University of Birmingham
Birmingham 09.2020 - 07.2023
Skills
- Patient customer interaction
- Efficient work pace
- Punctuality and reliability
- Listen attentively
- Multitasking efficiency
- Literacy in english
- Till operating capabilities
- Payment Processing
- Customer complaint management
- Phone order handling
- Telephone etiquette
- Interpersonal relations
Languages
English
Proficient (C2)
Chinese (Cantonese)
Advanced
Affiliations
- I have had a love for reading since I was young, starting with fantasy and fairytales. This passion has continued into adulthood, where I enjoy both fiction and nonfiction. Outside of reading, I love exploring the great outdoors through hiking and stay active by regularly going to the gym.
Timeline
Takeaway assistant
Wong's Fish and Chips
01.2025 - Current
Transformation Coordinator
Opus Talent Solutions
06.2024 - 12.2024
Trainee Recruitment Consultant
Opus Talent Solutions
04.2024 - 06.2025
Teaching Assistant
Haywood Grove School
11.2023 - 12.2023
Bachelor of Science - Psychology
University of Birmingham
09.2020 - 07.2023
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