Mephias Ayo
Birmingham,West Midlands
Summary
Enthusiastic and reliable BTEC Level 3 Construction and the Built Environment student with over three years of experience in fast-paced hospitality and customer-facing environments. Experienced in delivering excellent customer service, resolving customer queries, working collaboratively within a team, maintaining high health and safety standards, and supporting daily operations in busy workplaces. A confident communicator who learns new systems quickly, remains calm under pressure, and takes pride in providing positive customer experiences. Seeking an opportunity to contribute strong customer service, teamwork, and problem-solving skills within a retail, hospitality, or customer service role while continuing to develop professionally.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work history
Team Member
Mixed Blessing
01.2022 - 01.2025
- Consistently provided friendly and efficient customer service in a busy restaurant, helping create a welcoming experience for customers.
- Served customers quickly and accurately during busy periods while maintaining high service standards.
- Built positive relationships with customers through clear communication and a helpful attitude.
- Helped maintain fast service by working closely with kitchen and front-of-house colleagues.
- Supported smooth day-to-day operations by preparing stock, replenishing supplies, and keeping workstations organised.
- Followed food hygiene and health & safety procedures to maintain a clean and safe working environment.
- Responded calmly to customer concerns and worked with senior staff to resolve issues effectively.
- Adapted quickly to changing customer demand and remained productive during peak trading hours.
- Demonstrated reliability by arriving on time and completing all assigned duties to a high standard.
- Contributed to an efficient team environment by supporting colleagues whenever additional assistance was needed.
- Assisted with stock deliveries and replenishment.
- Performed opening and closing tasks to ensure smooth restaurant operations.
Visitor Assistant
Hutton Hall Experience
West Midlands
05.2024 - 07.2024
- Enhanced customer satisfaction by delivering attentive and personalised service.
- Resolved customer inquiries efficiently while ensuring accurate information delivery.
- Helped reduce customer waiting times during busy periods.
- Received positive feedback from customers or management.
- Processed customer payments and ensured accurate cash handling to maintain financial integrity.
- Operated card payment or till systems efficiently.
- Assisted in training new team members.
- Supported opening and closing procedures.
- Replenished stock on shelves regularly or displays to maintain product availability.
- Maintained 100% compliance with food hygiene and health and safety standards.
Education
BTEC Level 3 - Construction & the Built Environment
University College Birmingham
Birmingham 01.2024 -
GCSE - undefined
University College Birmingham
01.2019 - 01.2024
Skills
- Food hygiene
- Cash handling
- Inventory management
- Customer service
- Problem solving
- Complaint resolution
- Microsoft power point
- Attention to detail
- Time management
- Team collaboration
- Communication skills
- Stress management
- Organisational skills
- Microsoft Word
- Auto cad
Interests
Cooking, fitness, football, learning new skills and maintaining an active lifestyle.
Availability
Fully flexible, including evenings, weekends and bank holidays.
Timeline
Visitor Assistant
Hutton Hall Experience
05.2024 - 07.2024
BTEC Level 3 - Construction & the Built Environment
University College Birmingham
01.2024 -
Team Member
Mixed Blessing
01.2022 - 01.2025
GCSE - undefined
University College Birmingham
01.2019 - 01.2024