ZEAAD MOHAMED
Manchester
Summary
Motivated individual with versatile experience in customer service environments. Demonstrates strong interpersonal skills, resilience and a commitment to delivering exceptional service. Brings a collaborative spirit and a proactive approach to problem solving, enhancing team success.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Team Member
Local Café & Bakery
Manchester
09.2025 - 07.2026
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
- Facilitated team collaboration during projects to enhance overall performance by completing allocated tasks quickly and accurately.
- Complied with health and sanitation practices and procedures.
Hospitality Staff
Hospitality City Football Group
Manchester
08.2024 - 06.2026
- Successfully welcomed and supported over 1,000 VIP guests during matchdays, consistently receiving positive feedback for professionalism and warmth.
- Recognised by supervisors for delivering outstanding customer service during high-pressure fixtures, including derby matches and Champions League nights.
- Received 'Playmaker of the Month' award for exceptional service and commitment to the club's hospitality values.
- Assisted with the rollout of new digital ticketing procedures, ensuring a smooth transition for guests with minimal disruption.
Cashier
Zains Cornerstore
Manchester
09.2024 - 01.2025
- Through this duration I was able to sharpen my social skills which fabricated a number of bonds with many loyal customers often encouraging nice and well mannered conversations between us.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Completed opening and closing procedures, verifying proper cash on hand amounts and allocating resources.
Team Member
Costa Coffee
Manchester
07.2023 - 09.2024
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Managed table assignments efficiently, maximising dining space and reducing wait times for guests.
- Greeted new customers, answered initial questions and took drink orders.
Charity shop assistant
Oxfam Charity Shop
Manchester
01.2022 - 02.2022
- My school had granted a 4 week period to gain work experience, where I utilized the chance to actively seek out opportunities to volunteer and give back to my community at which I proceeded to do so when working at Oxfam.
- Volunteering has become a cornerstone of my personal development, allowing me to engage with issues that matter, connect with diverse groups of people, and contribute meaningfully to causes I am passionate about.
- Whether it was lending a hand at local shelters, participating in environmental clean-up efforts, or volunteering at community events, I did not hesitate to help.
- Maintained cleanliness and safety standards throughout the shop, creating a pleasant shopping environment.
- Promoted charity events and campaigns within the shop, engaging customers with the cause.
Education
GCSE - Maths, English Language, Physics, Chemistry, English lit, Geography, Biology
Abraham Moss Community School
Manchester07-2023
A-levels -
Coop Connell College
Manchester, MAN06-2025
Skills
- Customer Service
- Order management
- Fast Learner
- Customer greeting
- Food preparation
- Hospitality expertise
- Food Hygiene
- Team player
- Problem solving
- Digital ticketing
- Cash handling
- Problem Solving under Pressure
- High Energy & Positive Attitude
Languages
English
Proficient
C2
Arabic
Intermediate
B1
Custom
Can be provided upon request
Timeline
Team Member
Local Café & Bakery
09.2025 - 07.2026
Cashier
Zains Cornerstore
09.2024 - 01.2025
Hospitality Staff
Hospitality City Football Group
08.2024 - 06.2026
Team Member
Costa Coffee
07.2023 - 09.2024
Charity shop assistant
Oxfam Charity Shop
01.2022 - 02.2022
GCSE - Maths, English Language, Physics, Chemistry, English lit, Geography, Biology
Abraham Moss Community School
A-levels -
Coop Connell College