A reliable and motivated individual Skilled professional with 9 years of experience in customer service, hospitality, retail management, and team management, combined with advanced IT support and troubleshooting skills, seeking a new opportunity to Utilise technical, organisational, and customer service skills while pursuing professional growth.
Hi, I’m
MENINO DSOUZA
Summary
Overview
9
years of professional experience
Work History
Pret A Manger
Supervisor / Team Leader
08.2022 - Current
Job overview
- Lead and motivate team members in a high-volume environment.
- Coach and train new employees to develop confidence and skills.
- Manage customer queries and complaints professionally.
- Maintain food safety, hygiene and operational standards.
- Support stock management, cash handling and daily operations.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Costa Coffee
Assistant Manager
01.2021 - 08.2023
Job overview
- Managed daily store operations and customer satisfaction.
- Led, coached and developed team members.
- Handled customer complaints and resolved issues professionally.
- Managed rotas, stock control and cash handling.
- Supported achievement of company targets and operational goals.
- Monitored staff performance and developed improvement plans.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
Courtyard by Marriott
Food & Beverage Team Member
03.2021 - 12.2021
Job overview
- Provided professional food and beverage service to guests.
- Maintained hospitality and service standards.
- Supported events, dining setup and guest experiences.
- Complied with hygiene and safety regulations to maintain a clean working environment.
Costa Coffee
Supervisor
09.2018 - 03.2021
Job overview
- Delivered excellent customer service in a fast-paced environment.
- Prepared and served beverages to a high standard.
- Handled cash management and stock replenishment.
- Supported team operations and daily store performance.
Triple S Caterers
09.2017 - 09.2018
Job overview
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Handled customer concerns and escalated major issues to supervisor.
Meantfield Logistics
IT Assistant
01.2018 - 03.2018
Job overview
- Delivered technical support to enhance user satisfaction and minimise downtime.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Diagnosed and resolved printer and hardware issues, ensuring seamless operations for all staff.
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Installed new hardware and software to meet system specifications and user needs.
- Updated software for new functionality and improved security.
- Set up new workstations for users with proper cables, equipment and software.
- Supported network setup in office, ensuring connectivity and functionality.
- Updated and maintained the company website.
- Managed invoicing and administrative records, contributing to efficient financial tracking and accountability.
Education
West Thames college London, ENG
A-Levels from Certificate in IT user Skills
01-2020
University Overview
West Thames CollegeLondon, ENG
BTEC Level 3 from Cybercrime
01-2020
University Overview
West Thames College
BTEC Level 2 from Extended Certificate Information and creative Technology
01-2018
University Overview
- Installing and setting up computer hardware
- Creating digital graphics
- Database and website development
Skills
- Operational support
- Performance monitoring
- Process optimisation
- Reporting and analysis
- Customer service and support
- Technical support
- Hygiene compliance
- Cash management
- Time management and organisation
- Working under pressure
- Leadership skills
- Team leadership
- Staff coaching and mentoring
- Effective communication
- Relationship building
- Problem solving
- Working under pressure
Languages
English
Hindi
Konkani
Reffrance
Reffrance
Available on request.Timeline
Supervisor / Team Leader
Pret A Manger
08.2022 - Current
Food & Beverage Team Member
Courtyard by Marriott
03.2021 - 12.2021
Assistant Manager
Costa Coffee
01.2021 - 08.2023
Supervisor
Costa Coffee
09.2018 - 03.2021
IT Assistant
Meantfield Logistics
01.2018 - 03.2018
Triple S Caterers
09.2017 - 09.2018
West Thames college
A-Levels from Certificate in IT user Skills
West Thames College
BTEC Level 3 from Cybercrime
West Thames College
BTEC Level 2 from Extended Certificate Information and creative Technology