Summary
Overview
Work history
Education
Skills
Personal Information
Certification
Affiliations
Timeline
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MELVIA REINEE DSOUZA

Nottinghamshire

Summary

Highly motivated Cosmetic Science graduate with a strong background in customer engagement, team leadership, and time management. My professional background includes working in diverse settings such as Aviation Industry, administration and financial support positions at a health club. I am now seeking a new opportunity that will enable me to apply my skills, take on fresh challenges, and further my professional growth.

Overview

3
3
years of professional experience
2045
2045
years of post-secondary education
1
1
Certification

Work history

Administrative officer

Runway Aesthetics
09.2023 - 02.2025
  • Process and amend bookings, ensuring accuracy and efficiency.
  • Maintain up-to-date knowledge of treatments, pricing, and promotions.
  • Manage client retention through follow-up calls and emails.
  • Process payments and manage social media updates.
  • Prioritised tasks for timely completion of tasks.
  • Managed incoming calls for efficient handling of enquiries and complaints.
  • Handled confidential documents with utmost care and ensured data security at all times.

Customer service representative

Jet2.com
04.2022 - 09.2023
  • Facilitated passenger check-in and boarding processes, ensuring compliance with airport regulations.
  • Resolved passenger queries and managed flight bookings, enhancing customer satisfaction.
  • Applied knowledge of INK and Airport Community systems to improve operational efficiency.
  • Trained new hires for improved productivity at the work place.
  • Provided customer service whilst adhering to airport regulations.

Membership & Finance Support

David Lloyd Clubs
07.2024 - 08.2025
  • Handle membership inquiries via live chat, WhatsApp, and phone, ensuring swift resolution.
  • Handling minimum 45 calls per day
  • Performed on a target basis of exceeding minimum handling criteria
  • Appointed Trainer for new starter recruits
  • Investigate financial queries, process refunds, and coordinate with debt agencies.
  • Escalate member issues to management, ensuring follow-up and resolution.
  • Maintain accurate member records using CRM, Club Centric, and Excel.

Education

Masters - Cosmetic Science

CEMP Education
09.2023

GCSEs - 10 GCSEs including Maths, English Literature, English Language, History, Geography, ScienceA, ScienceB, Religious Education, Food technology, German

The Becket School & Sixthform
08.2017

Level 6 - Cosmetic Injectables

Mata Academy
04.2001 - 09.2022

A Levels - Business, English Literature, Psychology

The Becket School & Sixthform
08.2019

Skills

  • Customer Engagement
  • Team Leadership
  • Time Management
  • Conflict Resolution
  • Data Analysis
  • CRM
  • Club Centric
  • Puzzle
  • Excel
  • INK
  • Airport Community Systems
  • Team building
  • Microsoft office suite proficiency
  • Communication skills
  • WhatsApp, Live chat and calls
  • Problem-solving

Personal Information

Hobbies: Going to the gym, Volunteering at local food bank, Walking my dog

Certification

Property CPD

Global Women's Health: Coursera (short Course)

Global Security: Coursera (short course)

Affiliations

Volunteering at my local foodbank

Going to the gym

Walking my dog

Timeline

Membership & Finance Support

David Lloyd Clubs
07.2024 - 08.2025

Administrative officer

Runway Aesthetics
09.2023 - 02.2025

Customer service representative

Jet2.com
04.2022 - 09.2023

Level 6 - Cosmetic Injectables

Mata Academy
04.2001 - 09.2022

Masters - Cosmetic Science

CEMP Education

GCSEs - 10 GCSEs including Maths, English Literature, English Language, History, Geography, ScienceA, ScienceB, Religious Education, Food technology, German

The Becket School & Sixthform

A Levels - Business, English Literature, Psychology

The Becket School & Sixthform

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MELVIA REINEE DSOUZA