OMOLARA ANIFALAJE
BRISTOL,UNITED KINGDOM
Summary
A dedicated Administrative Officer with a wealth of experience in providing comprehensive administrative support, fostering efficient and effective administrative teams. Proficient in managing clerical duties and client data entry while maintaining strict confidentiality. Committed to delivering exceptional customer satisfaction with a positive and enthusiastic approach. I am a great team player and an empathetic problem-solver. I tactfully communicate with my team and clients while being able to exchange ideas and product information in a concise and logical way. I possess quick learning abilities, coupled with strong organizational skills and keen attention to detail. I have a good knowledge of Microsoft Word and also willing to learn more packages and new software systems. I'm always eager to engage in activities that support my personal growth and development. I excel at multi-tasking and thrive in working within a fast-paced environment with minimal supervision. With a proven background as an Office Administrator, I am excited about the prospects of transferring my administrative and organizational skills into this role. I am a motivated and ambitious individual eager to contribute positively to the success of the organization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
ADMINISTRATIVE OFFICER
TUNDE & ADISA LEGAL PRACTITIONERS (T & A Legal)
Lagos
2020.09 - 2024.01
- Scheduled departmental meetings; assist in the preparation and distribution of meeting agendas and materials.
- Provided general clerical and administrative support, record keeping and data entry tasks with confidentiality.
- Conducted new employee orientation program.
- Determined priority of matters of attention; redirect matters to appropriate authority or handle matters personally.
- Managed dairies, taking minutes at meetings, drafting letters and other documents, such as Power point presentations.
- Addressed incoming requests for information, inquiries, and complaints.
- Managed queries in person, by phone and via email with exceptional customer care.
- Provided support to new employees.
- Drafted outgoing correspondence in appropriate tone and style.
- Organized meetings and events guaranteeing professional results.
- Answered phone calls and emails for management team during busy periods.
- Schedule meetings with clients and solicitors.
CLIENT RELATIONSHIP OFFICER
Trsut World Clean Exchange Limited
Lagos
2018.02 - 2020.09
- Processing the daily management of the company and bookings for customers.
- Sending forex booking confirmation and reminders to customers.
- Build and maintain relationship with customers, financial institutions and other market participants.
- Create an Excel sheet to showcase the company's bookkeeping weekly.
- Provide guidance, market insights and trading recommendations to customers.
- Daily update of company's customer database.
- Monitor Global Financial Markets by keeping track of economic news, market trend, and geopolitical events that may affect currency exchange rate.
- Maintain customer service ratings by leveraging product knowledge with an upbeat phone manner to deliver on customer needs.
- Handle telephone and email enquiries with accuracy and precision.
- Recommend products based on international currency and commodity markets
- Analyze and present detailed information related to customer's complaints or request to higher management.
- Planned and executed new strategies to increase sales with my team members.
CUSTOMER SERVICE ASSISTANT
Elose Plus Media and Advertising Company
Lagos
2017.04 - 2018.01
- Successfully built and maintained long-lasting client relationships through proactive communication and dealing with all matters efficiently.
- Conducted initial consultations with clients to obtain an understanding of their needs and requirements, tailoring service based on these.
- Collaborated with different departments to build strategies that ensured the whole company satisfied clients.
- Closely studied competition and their activities to determine new ways of increasing business success and build client base.
SALES AND MARKETING OFFICER
Mitsubishi Electric Aircons
Lagos
2016.12 - 2017.02
- Established communication relationship building skills to develop trust and professional client relationship.
- Handle basic enquiries with direct approach and escalate serious issues to higher-level assistance.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Approached customer service with positive attitude and helpful demeanor.
- In charge of sourcing potential clients to purchase brand products.
- Ability to remain dignified even at the face of rejection.
Education
B.A (HONS) THEATRE ART - Theatre Art
University of Lagos
Nigeria 2013.01 - 2016.10
Diploma in Mass Communication -
University of Lagos
2012.03 - 2012.11
Skills
- Organizational and Administrative skills
- Attention to Detail
- Effective Communication skill
- Empathy
- Customer Engagement
- Team Building
- Relationship Building
- Conflict management
- Ability to prioritize
Reference
Upon Request
Timeline
ADMINISTRATIVE OFFICER
TUNDE & ADISA LEGAL PRACTITIONERS (T & A Legal)
2020.09 - 2024.01
CLIENT RELATIONSHIP OFFICER
Trsut World Clean Exchange Limited
2018.02 - 2020.09
CUSTOMER SERVICE ASSISTANT
Elose Plus Media and Advertising Company
2017.04 - 2018.01
SALES AND MARKETING OFFICER
Mitsubishi Electric Aircons
2016.12 - 2017.02
B.A (HONS) THEATRE ART - Theatre Art
University of Lagos
2013.01 - 2016.10
Diploma in Mass Communication -
University of Lagos
2012.03 - 2012.11