Barbara Gavin
Hemel Hempstead,hertfordshire
Summary
Highly skilled professional with extensive experience in corporate administration and customer service. Proficient in computer literacy, including the use of Systmn One since 2009, and adept at managing data protection processes and data confidentiality. Demonstrates exceptional conflict resolution abilities, strategic thinking, and resilience under pressure. Expertise in reception management, telephone etiquette, and multitasking efficiency ensures seamless workflow prioritisation and workload organisation. Committed to maintaining a positive attitude and diplomatic interaction while delivering outstanding customer service.
Overview
20
20
years of professional experience
19
19
years of post-secondary education
Work History
Administrative officer
Central London Community Healthcare NHS Trust
Hemel Hempstead
10.2014 - Current
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Liaised with relevant parties using appropriate communication channels.
- Managed queries in person, by phone and via email with exceptional customer care.
- Carried out duties with strict compliance to company standards and policies.
- Answered phone calls and emails for management team during busy periods.
- Sourced and distributed articles in demand to meet departmental needs.
- Fielded requests from information from outside parties and wrote professional correspondence in response.
- Maintained orderly files with updated, easily accessible information for staff.
- Organised filing system for important and confidential office documents.
- Addressed incoming requests for information, inquiries, and complaints.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Handled confidential documents with utmost care; ensured data security at all times.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Handled high volume calls to address customer inquiries and concerns.
Administrative officer
West Herts Community NHS Trususr
Hemel Hempstead, Hertfordshire
04.2009 - 10.2014
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Managed queries in person, by phone and via email with exceptional customer care.
- Maintained a clean, organised workspace; improved productivity levels.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Addressed incoming requests for information, inquiries, and complaints.
- Answered phone calls and emails for management team during busy periods.
- Maintained orderly files with updated, easily accessible information for staff.
- Handled confidential documents with utmost care; ensured data security at all times.
- Offered administrative support to the management team resulting in enhanced operations.
- Organised filing system for important and confidential office documents.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Carried out duties with strict compliance to company standards and policies.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Supported team by demonstrating respect and willingness to help.
- Applied positive customer service approach to increase satisfaction levels.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Radiology HCA
West Herts Hospital Trust
Watford, Hertfordshire
05.2008 - 04.2009
- Addressed customer complaints promptly, maintaining high service standards.
- Identified problems with meeting appointment times and provided alternative plans.
- Observed patient conditions to adapt care and medication to suit.
- Manoeuvred and positioned patients requiring medical intervention.
- Generated increased customer satisfaction with excellent customer service skills.
- Adhered to health and safety legislation while on duty.
- Maintained health and safety standards, ensuring a safe working environment.
- Detailed care and treatment provided for accurate patient records.
- Handled escalated customer issues efficiently, restoring faith in our services.
- Assisted with infection control through social distancing and PPE wearing.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Prevented cross-contamination by sanitising utensils and surfaces.
Sales assistant
Marks & Spencer
Hemel Hempstead, Hertfordshire
05.2005 - 04.2009
- Delivered exceptional after-sales service, encouraging repeat business.
- Updated product labelling and pricing to reflect discounts and offers.
- Accepted card, cash and cheque payments in POS register system.
- Built lasting relationships with clients through customer service interactions.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Tagged products quickly and accurately with price tags and stickers.
- Carried out active selling from initial customer greeting.
- Built strong relationships with regular customers for repeat business.
- Totalled bills using maths skills and maintained accurate till count.
- Inspected products for damages and expiry dates before processing refunds.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained knowledge of products and features to provide recommendations to customers.
- Requested and checked customer IDs at checkout for age-restricted products.
- Promoted customer loyalty scheme at checkout.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Followed company procedures and guidelines for smooth retail operations.
- Informed customers regarding promos and warranty services to increase sales.
- Boosted product sales by offering selection guidance to customers.
Education
GCSEs - English
John F Kennedy RC Secondary School
Hemel Hempstead, Hertfordshire 09.1973 - 07.1978
GCSEs - Mathematics
John F Kennedy School RC
Hemel Hempstead, Hertfordshire 09.1973 - 06.1978
Certificate of Higher Education - Geography
John F Kennedy School
Hemel Hempstead, Hertfordshire 09.1973 - 06.1978
Certificate of Higher Education - Biology
John F Kennedy School
Hemel Hempstead, Hertfordshire 09.1973 - 06.1978
Skills
Computer literacy Using Systmn One since 2009
- Data protection processes
- Conflict Resolution
- Data confidentiality
- Corporate administration
- Data entry speed
- Reception management
- Multitasking efficiency
- Telephone etiquette
- Resilience under pressure
- Filing system management
- Active listening
- Positive attitude
- Customer service orientation
- Diplomatic interaction
- Records management
- Workload organisation
- Customer Service
- Diplomatic approach
- Multitasking
- Confidential correspondence
- Document processing
- Workflow prioritisation
- Customer engagement
- Filing systems management
- Stress resilience
- Strategic thinking
Affiliations
- I enjoy spending time with my adult children and grandchildren. Walking my dogs. Socialising with my friends.Cinemas, meals out, theatre.
Timeline
Administrative officer
Central London Community Healthcare NHS Trust
10.2014 - Current
Administrative officer
West Herts Community NHS Trususr
04.2009 - 10.2014
Radiology HCA
West Herts Hospital Trust
05.2008 - 04.2009
Sales assistant
Marks & Spencer
05.2005 - 04.2009
GCSEs - English
John F Kennedy RC Secondary School
09.1973 - 07.1978
GCSEs - Mathematics
John F Kennedy School RC
09.1973 - 06.1978
Certificate of Higher Education - Geography
John F Kennedy School
09.1973 - 06.1978
Certificate of Higher Education - Biology
John F Kennedy School
09.1973 - 06.1978
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