Melody Malatesta

· Oversaw cleaning and maintenance teams, ensuring properties consistently met high presentation standards.

· Liaised directly with clients regarding bookings and queries, ensuring a smooth and professional customer experience.

· Developed strong attention to detail to guarantee all properties were guest-ready.

· Built resilience and problem-solving skills through hands-on renovation projects across multiple UK properties.

· Delivered efficient, level-headed service in a fast-paced environment, managing multiple orders simultaneously.

· Adapted quickly to a new environment and overcame language barriers to communicate successfully with customers.

· Developed multitasking skills and the ability to learn swiftly on the job.

• Designed and applied face art for the Addams Family musical, demonstrating creativity and precision.
• Trusted with leading operations during the production, highlighting strong organisational skills and reliability.
• Coordinated with team members to manage tools and resources, ensuring all performers were prepared on time.
• Collaborated with a diverse group of students and staff, maintaining a positive and professional working environment whilst under pressure.

· Supported younger students in reading and comprehension, adapting communication to suit varied learning needs.

· Assisted teachers with organisational and administrative tasks.

· Strengthened empathy, communication, and relationship-building skills in a professional environment.