Mellissa Robson
Huntly,aberdeenshire
Summary
Dedicated and detail-oriented professional with extensive experience in customer service and retail operations. Demonstrates exceptional skills in bagging items correctly, cash handling precision, and tactful communication. Proficient in processing electronic payments, handling returns and exchanges, and maintaining shop floor standards. Known for being calm under pressure and fostering strong customer relations. Committed to enhancing the customer experience through courteous service and accurate payment processing.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Cook
No 30
Huntly
09.2024 - 04.2025
- I currently work at No 30 in Huntly in a team as a cook
- I prepare meals, bake homemade goods like cakes and scones, wash dishes, follow a strict procedure for cleaning and food hygiene
- I provide vegan, vegetarian and gluten free goods for the public
- Assisted in menu planning for special events or occasions at restaurant.
- Monitored inventory levels, reducing waste through strategic meal planning.
- Maintained cleanliness in work areas, upholding high sanitation standards consistently.
- Collaborated with other kitchen staff, fostering a team-oriented environment.
- Managed multiple orders simultaneously under high pressure situations, meeting service deadlines successfully.
- Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
Home Carer-Responder
Aberdeenshire Council
01.2023 - 04.2025
- I am currently working as a home carer-responder within Aberdeenshire council, I mostly work alone but occasionally have a partner
- I work within a team of responders where we respond to unplanned care needs of all ages to help them stay in their own homes before or after admissions to hospital
Healthcare Support Worker
NHS Grampian
Elgin
01.2023 - 04.2025
- I currently work relief as a healthcare support worker within the NHS
- I work in Dr Gray's in Elgin where I pick up shifts in the plaster room, I have gained a lot of different experiences working within the hospitals as I occasionally work in the A&E department
- I have learned about x-rays, how to cut off platers and hold limbs
- I also care for patients who need a lot of care
Pupil Support Assistant
Gordon Primary School
Huntly
01.2021 - 01.2023
- I worked on a temporary contract within the primary school as a PSA, this was working with the p2 classes where I helped them with their development in school
- I helped with their reading and writing and encouraging safe play
Catering Assistant
The Gordon Schools
Huntly
01.2015 - 01.2021
- I worked in the kitchen in the secondary school, where I worked alongside a team of catering assistants and cooks
- I was responsible for the preparation of the food for the meals for the school canteen and several primary schools
- I was also responsible for the stock take of our area and the cleaning of the equipment
Console Operator
Strathbogie Serv.
Huntly
01.2011 - 01.2015
- Worked part time at a local filing station where my duties ranged from stocking up and cleaning to serving the public
- Worked alone so had the responsibility for cashing up and closing securely at the end of the shift
Trainee Cook
The Empty Plate
Inverurie
01.2009 - 01.2010
- I prepared and made meals and confectionary for the sit-in restaurant at the indoor bowling centre
- I worked as part of a team on a rota basis which included functions
Nursery Assistant
The Bridges Nursery
Westhill
01.2008 - 01.2009
- Worked as a nursery assistant in Westhill, where my duties include playing with the children, nappy changing, ensuring that all the children are playing and eating in a safe environment and encouraging their development skills
Console Operator
Strathbogie Serv.
Huntly
01.2006 - 01.2008
- Worked part time at a local filing station where my duties ranged from stocking up and cleaning to serving the public
- Worked alone so had the responsibility for cashing up and closing securely at the end of the shift
Care Assistant
Weston House
Keith
01.2005 - 01.2006
- Worked full time in a care home looking after the elderly residents
- I liked working with the occupants as well as my colleagues and built up a close relationship
- I was taught several things whilst working there, like how to communicate with people that may not understand full and how to be patient
Junior Sales Administrator
Arnold Clark
West Tullos, Aberdeen
01.2004 - 08.2004
- Temporary employment in a busy office dealing with sales of cars
- This helped with verbal communications dealing with the members of public that came into the showroom
Junior Receptionist
Arnold Clark
Aberdeen
01.2003 - 01.2004
- Part of a vocational course whilst still at school
- Gave me the opportunity to work in a busy office environment, answered calls and directing customers to the correct department
- I helped maintain an effective filing system, which is vital in a busy office
Server
The Coffee House
Huntly
01.2002 - 01.2004
- Working part time in a busy cafe interacting with the customers, taking orders, and serving food
- Also worked behind the scenes restocking, cleaning, and preparing food
- This job taught me a great deal about dealing with the public and the people I worked with
Education
The Gordon schools -
The Gordon schools
01.1999 - 01.2004
Skills
- Bagging items correctly
- Being courteous
- Cash handling precision
- Returns and exchanges handling
- Tactful communication
- Money counting
- Electronic payments processing
- Shop floor maintenance
- Receipt issuing
- Customer Service
- Calm under pressure
- Customer relations
- Payment Processing
Custom
- Running
- Walking
- Hiking
- Swimming
- Yoga
- Pilates
- Cooking
Affiliations
- home baking, running, walking, spending time with my mum and family.
Timeline
Cook
No 30
09.2024 - 04.2025
Home Carer-Responder
Aberdeenshire Council
01.2023 - 04.2025
Healthcare Support Worker
NHS Grampian
01.2023 - 04.2025
Pupil Support Assistant
Gordon Primary School
01.2021 - 01.2023
Catering Assistant
The Gordon Schools
01.2015 - 01.2021
Console Operator
Strathbogie Serv.
01.2011 - 01.2015
Trainee Cook
The Empty Plate
01.2009 - 01.2010
Nursery Assistant
The Bridges Nursery
01.2008 - 01.2009
Console Operator
Strathbogie Serv.
01.2006 - 01.2008
Care Assistant
Weston House
01.2005 - 01.2006
Junior Sales Administrator
Arnold Clark
01.2004 - 08.2004
Junior Receptionist
Arnold Clark
01.2003 - 01.2004
Server
The Coffee House
01.2002 - 01.2004
The Gordon schools -
The Gordon schools
01.1999 - 01.2004
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