SWARAJ DEB
LEEDS,United Kingdom
Summary
Professional with strong skills in money counting, transaction recording, and POS systems. Known for punctuality and flexibility, ensuring efficient service delivery. Experienced in coffee roasting, drink presentation, and maintaining shop floor standards. Knowledgeable in dietary requirements and alcohol serving regulations, with a focus on exceptional customer service and event hosting.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Barista
Coffee o clock
Sylhet, sylhet
12.2024 - 08.2025
- Trained new staff members on café operations, fostering teamwork and consistency.
- Assisted in inventory control measures for effective stock management.
- Performed cash handling duties accurately to maintain financial integrity.
- Provided welcoming atmosphere to customers, promoting return visits.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Implemented hygiene standards throughout café premises for public health safety compliance.
Server
Coffee o Clock
Sylhet, Sylhet
12.2024 - 08.2025
- Communicated effectively with chefs to accommodate special requests or allergies in meals served.
- Managed high-volume orders to ensure timely delivery of meals.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Provided recommendations on drink pairings for optimal taste profiles.
- Entered orders into system promptly, reducing wait time for meals.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Supported other team members during busy periods ensuring efficient operations.
- Set tables, ensuring a comfortable environment for customers.
- Worked efficiently under pressure during peak hours for seamless operations.
- Improved customer satisfaction by providing attentive and professional service.
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
Cashier assistant
Pizza Hut
Sylhet, Sylhet
01.2024 - 07.2024
- Assisted customers in locating products, improving shopping experience.
- Offered product recommendations based on customer needs and preferences.
- Processed returns and exchanges following store policy, resulting in satisfied customers.
- Handled financial transactions using various methods of payment including credit cards, debit cards and cash.
- Adhered strictly to company policies regarding payment processing and security protocols.
- Handled high-volume customer interactions with patience and professionalism.
- Performed end-of-day balancing procedures on tills accurately without discrepancies.
Education
A-Levels - Science
Madan Mohon College
Sylhet 01.2021 - 10.2023
Bachelor of Arts - BA(Hons) in International Tourism Management
Leeds Beckett University
Leeds 09.2025 -
Skills
- Money counting
- Bagging items correctly
- Shop floor maintenance
- Transaction recording
- Product knowledgeable
- Liqueur coffee making
- Reliable punctuality
- Coffee roasting and grinding
- Nutritional knowledge
- Blender operation
- Energetic service
- Basic maintenance of equipment
- Drink presentation standards
- Recipe memorisation
- Multitasking mastery
- Flexible schedule availability
- Tray carrying proficiency
- Memory recall
- POS system mastery
- High-Speed service delivery
- Beverage suggestions expertise
- Event and party hosting
- Alcohol serving regulations
- Point of sale operation
- Special dietary requirements understanding
Languages
English
Advanced
Hindi
Fluent
Certification
Professional Barista
Cashier
Timeline
Bachelor of Arts - BA(Hons) in International Tourism Management
Leeds Beckett University
09.2025 -
Barista
Coffee o clock
12.2024 - 08.2025
Server
Coffee o Clock
12.2024 - 08.2025
Cashier assistant
Pizza Hut
01.2024 - 07.2024
A-Levels - Science
Madan Mohon College
01.2021 - 10.2023