Melissa Bell
Mansfield,UK
Summary
Detail-oriented administrative and front desk professional with strong organisation and time management skills, delivering efficient office administration, clerical support and hospitality service. Demonstrates excellent communication abilities, accurate data entry, and proficient use of Microsoft Office (Word, Excel, PowerPoint) to support daily operations. Experienced in filing and records management, cash handling and computer-based tasks, with proven leadership and team management capabilities that contribute to smooth front desk operations and high-quality service. Seeking to apply analytical and problem-solving skills in a structured environment that values reliability and operational excellence.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Team Leader/Receptionist
Warner Hotels
Nottinghamshire
2021.11 - 2026.03
- Assisted guests as first point of contact in public areas.
- Developed strategies for improved performance level across the team.
- Implemented new working methods which improved overall efficiency of the team operations.
- Increased team cohesion by implementing regular feedback sessions.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Managed daily check-ins and check-outs accurately.
- Handled guest queries and complaints with confidence.
- Managed email correspondence and phone calls while ensuring service standards.
- Supported holiday sales by promoting add-ons and maximising bookings.
- Handled sensitive information confidentially, ensuring compliance with GDPR regulations.
Senior Team Member
Gregg's
Mansfield
2021.02 - 2021.11
- Assisted customers in a busy environment by providing efficient and friendly service.
- Prepared food items, including sandwiches, ensuring quality and presentation standards are met.
- Operated delivery systems effectively to facilitate customer orders.
- Handled cash and card transactions with accuracy to maintain financial integrity.
- Maintained high cleanliness and food hygiene standards throughout the shop.
- Led shifts by overseeing daily operations, including opening and closing procedures.
- Executed banking procedures and conducted stock takes as required.
- Supported new team members through training and guidance.
- Adapted to new challenges and pursued opportunities to learn additional skills.
Receptionist
Mansfield Superbowl
Mansfield
2019.09 - 2020.02
- Welcomed customers warmly and professionally as first point of contact.
- Managed booking systems efficiently and accurately.
- Processed cash and card payments according to company protocols.
- Assisted in resolving customer complaints to ensure satisfaction.
- Supported various departments as needed.
- Served food and drinks in bar and diner while maintaining excellent customer service.
- Promoted products and deals proactively to enhance customer experience.
- Prepared food and beverages to high standards.
- Maintained cleanliness and hygiene in all areas after use.
- Handled appointment scheduling to ensure smooth daily operations.
Conference Assistant / Receptionist
Holiday Inn
Nottingham
2019.05 - 2019.09
- Assisted in managing conference and event enquiries via telephone and email.
- Recorded and tracked bookings, payments, and availability using spreadsheets.
- Created and issued contracts and pro form's to clients.
- Handled sensitive client information in line with data protection standards.
- Supported end-of-month banking procedures.
- Secured conference and event bookings to drive business into the hotel.
- Utilised knowledge of Opera and Amadeus systems to assist in revenue opportunities.
Hotel Receptionist
Mour Hotel
Annesley
2018.08 - 2019.01
- Managed daily front desk operations effectively.
- Provided exceptional guest service to enhance visitor experience.
- Assisted with guest check-ins and check-outs efficiently.
- Greeted guests warmly and addressed queries professionally.
- Handled incoming and outgoing telephone calls appropriately.
- Processed reservations and bookings accurately.
- Entered reservations into the Opera system reliably.
- Prepared and sent emails and invoices to corporate clients promptly.
- Served as first point of contact for all guests.
Trainee Reception Manager
Holiday Inn Express
East Midlands Airport
2018.01 - 2018.08
- Assist with leading shifts to ensure effective communication and direction among team members.
- Serve as the first point of contact for guest concerns, addressing complaints with professionalism.
- Support various departments, including bar service and breakfast preparation, to facilitate smooth operations.
- Coordinate with housekeeping and maintenance to resolve guest feedback and operational issues.
- Delegate and monitor tasks to achieve service efficiency and standards.
- Manage stock levels and oversee supplies to ensure availability.
- Help with staff rotas and assist in workforce planning.
- Monitor sales performance and restaurant bookings to optimise service delivery.
- Provide consistent guest satisfaction through proactive service recovery initiatives.
- Train and mentor new team members using structured training methods.
Receptionist
Holiday Inn Express
East Midlands Airport
2017.04 - 2018.08
- Assisted in reception, bar, and food service tasks at a bustling airport hotel.
- Executed breakfast preparations and maintained service areas for guests.
- Supported conference room lunch setups and managed guest check-outs.
- Ensured adherence to cleanliness and food hygiene regulations.
- Facilitated guest check-ins and managed administrative tasks during late shifts.
- Performed waitressing duties and provided bar service when necessary.
Work Experience Placement
HM Revenue & Customs
2014.08 - 2014.09
- Assisted in ensuring compliance across various tax regimes including excise, customs, and international trade.
- Helped manage incoming post for inward processing team, allowing colleagues to concentrate on priority tasks.
- Performed calculations to determine weight and value of goods owed to HMRC.
- Gained knowledge of depositories team and intellectual property rights.
- Developed organisational skills to meet deadlines effectively.
- Acquired diverse technical and administrative skills throughout placement.
- Supported daily operations in travel agencies by filing, photocopying, and scanning documents.
- Maintained cleanliness and organisation of workspace by restocking brochures.
- Interacted with customers to provide assistance and information professionally.
Education
GCSEs -
All Saints RC School
Mansfield, Nottinghamshire 2006.09 - 2011.07
NVQ Level 1 - Business Administration
West Nottinghamshire College
Mansfield 2013.09 - 2014.07
Skills
- Organisation & Time Management
- Strong Communication Skills
- Front Desk Operations & Hospitality Service
- Office Administration & Clerical Support
- Microsoft Office (Word, Excel, PowerPoint)
- Data Entry & Accuracy
- Analytical & Problem-Solving Skills
- Filing & Records Management
- Leadership & Team Management
- Cash Handling
- Computer Literacy
Additional information
- Full, clean UK driving license held for 10 years
Timeline
Team Leader/Receptionist
Warner Hotels
2021.11 - 2026.03
Senior Team Member
Gregg's
2021.02 - 2021.11
Receptionist
Mansfield Superbowl
2019.09 - 2020.02
Conference Assistant / Receptionist
Holiday Inn
2019.05 - 2019.09
Hotel Receptionist
Mour Hotel
2018.08 - 2019.01
Trainee Reception Manager
Holiday Inn Express
2018.01 - 2018.08
Receptionist
Holiday Inn Express
2017.04 - 2018.08
Work Experience Placement
HM Revenue & Customs
2014.08 - 2014.09
NVQ Level 1 - Business Administration
West Nottinghamshire College
2013.09 - 2014.07
GCSEs -
All Saints RC School
2006.09 - 2011.07