GLADYS BADU
Wolverhampton,West Midlands
Summary
Skilled professional with a data-driven approach and expertise in problem solving and communication. Proven ability to adapt and manage crises effectively, with a strong background in customer insights. Proficient in digital tools and Microsoft applications, with experience in supervising teams and providing client support. Focused on utilising organisational and time management skills to achieve success in fast-paced environments.
Overview
6
6
years of professional experience
Work history
Team Leader (Children)
Courtyard Care
Studley, Warwickshire
06.2024 - 07.2025
- Led care operations and support strategies tailored to the developmental and emotional needs of children in care.
- Produced accurate data reports (incident logs, monthly summaries, medication records) supporting regulatory compliance and operational insights.
- Facilitated personalised activities, tracked individual progress, and implemented feedback to enhance service quality.
- Demonstrated ownership, emotional intelligence, and leadership—qualities essential in high-growth, collaborative teams.
- Fostered a high-performing environment to drive productivity and quality.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Monitored health and safety measures for guaranteed compliance.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
Community healthcare assistant
Private
Stoke-on-Trent, Staffordshire
01.2022 - 05.2024
- Provided 1:1 care while managing daily documentation, risk assessments, and wellbeing reviews.
- Practised real-time problem solving and applied observations to adapt care strategies.
- Maintained confidential records and ensured continuous feedback loops with families—reflecting attention to detail and a results-oriented approach.
- Managed crisis situations calmly and professionally.
- Facilitated successful recovery processes by assisting physical therapy sessions.
- Conducted basic diagnostic tests under supervision, provided immediate medical attention when needed.
Administrative & Recruitment Assistant
Admiral Recruitment Services
01.2021 - 01.2022
- Oversaw recruitment lifecycle: interviews, shift allocation, onboarding documentation, and uniform inventory.
- Liaised with clients and managers to ensure service efficiency—building rapport and strengthening communication channels.
- Gained hands-on experience in process optimisation and staff performance tracking.
Child Nursing Student (Placement)
Staffordshire University
03.2019 - 08.2019
- Supported care delivery in a hospital setting, monitoring vital signs, documenting patient symptoms, and assisting multidisciplinary teams.
- Adapted to new environments quickly and followed protocols to drive safety, clarity, and service quality.
Education
BSc (Hons) - Health and Social Care
Staffordshire University
Stoke-on-Trent 09/2020 - 06/2022
Child Nursing - Year 1
Staffordshire University
Stafford, Staffordshire 09/2018 - 06/2019
Access to Higher Education Diploma - Health
Dudley College
Dudley, Westc Midlands 09/2017 - 06/2018
NCFE Diploma - Health & Social Care Extended Diploma Level 2
City of Wolverhampton College
Wolverhampton, West Midlands 09/2016 - 08/2017
Skills
- Data-Driven Mindset
- Problem Solving
- Communication & Collaboration
- Adaptability & Resilience
- Customer Insight
- Organisation & Time Management
- Digital Literacy
- Crisis management
- Team supervision
- Proficient in Microsoft Office
Affiliations
- Learning new skills
- Travel & culture
Languages
English, Italian
References
References available upon request.
Timeline
Team Leader (Children)
Courtyard Care
06.2024 - 07.2025
Community healthcare assistant
Private
01.2022 - 05.2024
Administrative & Recruitment Assistant
Admiral Recruitment Services
01.2021 - 01.2022
Child Nursing Student (Placement)
Staffordshire University
03.2019 - 08.2019
BSc (Hons) - Health and Social Care
Staffordshire University
09/2020 - 06/2022
Child Nursing - Year 1
Staffordshire University
09/2018 - 06/2019
Access to Higher Education Diploma - Health
Dudley College
09/2017 - 06/2018
NCFE Diploma - Health & Social Care Extended Diploma Level 2
City of Wolverhampton College
09/2016 - 08/2017
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