Melissa Alves David

Maintain high standards of cleanliness, organisation and presentation.

Exhibited professionalism and respect while interacting with staff and visitors to foster a positive atmosphere.

Work cooperatively with colleagues and respond appropriately to requests and queries.

Delivered consistent support in a professional working environment to enhance service quality.

Executed tasks efficiently and accurately in accordance with workplace procedures to ensure seamless operations.

Hosted events, delivering professional and welcoming customer service to enhance guest experience.

Handled customer queries, providing accurate information on breakfast access and payments to ensure guest satisfaction.

Checked breakfast eligibility for guests by confirming room numbers and party sizes, facilitating smooth dining access.

Verified guest details against hotel records to ensure the correct number of people were registered.

Identified additional guests who were not included in the booking and processed the relevant additional charges.

Facilitated food and beverage service while promptly addressing guest enquiries.

Delivered catering and hospitality services during events, ensuring guest satisfaction.

Maintained professional service standards and a clean working environment.

Coordinated event logistics by organising supplies and managing timelines for smooth execution, set-up and breakdown.