Lucy Tunnard
Tadcaster,North Yorkshire
Summary
Outgoing, eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner while under time pressure.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Event Waitress
El kantina Mexican and Southern Catering Co
Long Marston, North Yorkshire
2021.07 - 2022.09
- Served customers always with a smile on my face
- Maximised guest enjoyment by regularly following up with tables and responding to additional requests.
- Minimised send-backs, communicating directly with back-of-house staff to ensure correct understanding of orders.
- Smoothened transitions between events by ensuring efficient setup and tear down of tables.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Hands on in the Kitchen when needed for food preparation.
- Able to adapt to change in circumstances
Waitress
The Engine Shed
Wetherby, Leeds
2018.04 - 2021.04
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted waiters during big events and functions to preserve smooth workflow.
Education
A-Levels - Geography, Sociology, Pychology
2020.09 - 2022.06
- Geography A*, Sociology A*, Psychology A
- Currently in my first years Honors Degree at The University of Liverpool studying Sociology.
GCSEs -
2018.09 - 2020.06
- Math's 7, English Language 6, English Literature 6, Business 8, Geography 8, History 8, Religious Education 7, Science 77
- Member of many different sporting teams including: athletics, football and netball
- Received House Leader Award 2020, for all my efforts and contributions to the school.
Skills
- Set up procedures
- Event catering
- Efficient under pressure
- Upbeat, outgoing and positive
- Customer rapport building
- Food hygiene
Languages
English
Native
English
Native
Timeline
Event Waitress - El kantina Mexican and Southern Catering Co
2021.07 - 2022.09
Tadcaster Grammer School - A-Levels, Geography, Sociology, Pychology
2020.09 - 2022.06
Tadcaster Grammar School - GCSEs,
2018.09 - 2020.06
Waitress - The Engine Shed
2018.04 - 2021.04