amelia chapman
hereford
Summary
Friendly and reliable, offering strong customer service and communication skills developed in various roles. Adept in multitasking and maintaining clean, welcoming environment. Committed to delivering exceptional service and fostering a positive atmosphere. enthusiastic and suitable at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Offering strong customer service skills, friendly attitude, and willingness to learn quickly. Knowledgeable about maintaining cleanliness, handling cash, and assisting in food preparation. Ready to use and develop communication, teamwork, and problem-solving skills.
Overview
3
3
years of professional experience
Work history
event waitress
your plate or mine
herefordshire
2023.06 - 2025.11
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Followed proper etiquette while serving VIPs enhancing their overall experience.
- Ensured guest satisfaction by providing excellent service.
- Maintained cleanliness and orderliness during events leading to a pleasant dining experience.
- Prepared event spaces to meet client specifications.
- provided excellent service to brides and grooms and their guests, ensuring they had the best experience.
- Served food and beverages with a smile to enhance guest experience.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
Cafe worker
your plate or mine
herefordshire
2023.06 - 2025.11
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Prepared fresh pastries and sandwiches daily for a variety of offerings.
- Utilised up-selling techniques for increased revenue generation.
- Stocked display cases with fresh bakery items, enticing customers to make purchases.
- Delivered prompt service to customers, resulting in repeat business.
- Implemented hygiene standards strictly whilst working on food preparation tasks.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Prepared hot and cold beverages for customers' satisfaction.
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
- Managed take-away orders efficiently, catering to the needs of busy customers.
- Collaborated with kitchen staff to ensure timely food preparation.
- Supported other team members during peak hours for smooth operations.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Greeted customers and took orders in line with company style.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
house keeper
alexander park
herefordshire
2023.03 - 2024.11
- Maintained high hygiene standards for improved living conditions.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Ran errands as needed contributing to smooth household operations.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Fulfilled special requests from homeowners to meet individual preferences.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Promoted safety through checking household appliances to prevent potential hazards.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Communicated with other staff to determine best use of resources and guest care.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
Skills
- Gluten-Free menu familiarity
- Plate setting
- Patience and composure
- Proactive approach to work
- Till balancing accuracy
- Resilience in fast-paced environments
- Cash handling
- Food preparation
- Coffee machine operating
- Clearing tables
- Allergy awareness
- Deli counter service
- Food and table service
- Order taking
- Waitressing
- Cafe service
- Table service
- Catering
- Hospitality etiquette
- Hygiene standards adherence
- Nut allergy awareness
Timeline
event waitress
your plate or mine
2023.06 - 2025.11
Cafe worker
your plate or mine
2023.06 - 2025.11
house keeper
alexander park
2023.03 - 2024.11