Melanie Yeates

• Assisted with personal hygiene tasks, maintaining dignity and respect for all clients.
• Completed detailed record keeping duties ensuring accurate documentation of client progress in line with data protection and maintaining confidentiality.
• Reported concerns, problems and changes to the Team manager immediately.
• Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
• Maintained strict confidentiality at all times, adhering to relevant company policy.
• Delivered highest standards of support to the people we support, in line with individual support plans, cultural needs and wishes.
• Built positive working relationships with colleagues, families and external organisations and professionals.
• Optimised outcomes by providing person-centred care tailored to user needs and lifestyle.
• Sought to consistently improve support provided by identifying and discussing new ideas.
• Encouraged people to make choices and life decisions in line with MentalCapacity Act requirements.

Provided 1:1 support for pupils with additional needs, ensuring full access to learning, classroom activities and school life.

Adapted lesson materials and teaching approaches to meet the individual's learning and physical needs.

Assisted with mobility,positioning, personal care and the use of specialist equipment when required.

Supported communication using appropriate methods tailored to the individual's needs.

Worked closely with the SENCO, teachers and external professionals to implement personalised learning and physical therapy plans.

Built a trusting relationship that supported emotional wellbeing , encouraged independence, confidence and social inclusion within the school setting.

Monitored progress and provided regular feedback to staff and parents.

Maintained a safe, supportive and inclusive learning environment.

• Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
• Coordinated effectively with ground staff during boarding and debarking processes ensuring minimal delays.
• Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
• Ensured safety regulations compliance for passenger security.
• Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
• Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.