Melanie Haley
Carshalton,Surrey
Summary
Energetic and adaptable professional with a strong foundation in customer service excellence, cash handling, and payment processing. Skilled in stock management, online order processing, and refund and exchange management, ensuring seamless operations and customer satisfaction. Adept at implementing customer retention strategies through effective listening, empathy, and a positive attitude. Demonstrates multitasking efficiency and flexibility while adhering to health and safety regulations. Committed to maintaining productivity and fostering a welcoming environment that enhances the overall customer experience.
Overview
7
7
years of professional experience
Work history
Customer sales assistant
Marks & Spencer
Banstead, Surrey
2023.04 - 2025.11
- Performed accurate inventory checks for continual stock availability.
- Processed transactions, ensuring accuracy at all times.
- Managed stock level for effective store operation.
- Built relationships with customers through friendly interaction and assistance.
- Enhanced customer engagement by offering product knowledge and advice.
- Collaborated with team members to meet daily sales targets.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Ensured compliance with health and safety regulations within the retail environment.
- Delivered professional representation of brand during interactions with customers.
- Prioritised tasks effectively in fast-paced retail settings.
- Resolved queries swiftly, contributing to positive customer experience.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Customer sales assistant
Co-op Food
Carshalton Beeches, Surrey
2019.03 - 2023.04
- Enhanced customer engagement by offering product knowledge and advice.
- Built relationships with customers through friendly interaction and assistance.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Provided exceptional service, boosting repeat business rates.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Ensured compliance with health and safety regulations within the retail environment.
- Managed stock level for effective store operation.
- Processed transactions, ensuring accuracy at all times.
- Resolved queries swiftly, contributing to positive customer experience.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
GCSEs -
Greenshaw High School
Sutton 1989 - 1994
Skills
- Initiative and productivity
- Cash handling and payment processing
- Positive attitude and effective listening
- Customer retention strategies
- Customer service excellence
- Refund and exchange management
- Stock management
- Stock room management
- Online order processing
- Patience and empathy
- Multitasking efficiency
- Health and Safety regulations
- Energetic self-starter
- Stock replenishment
- Flexibility
Affiliations
- Reading, art, going for walks and computer games