Melanie Ferris
Manchester,Manchester
Summary
Sales Consultant with over 27 years of experience in lead generation and closing sales opportunities. Proven ability to implement effective sales techniques that drive results. Strong team player with extensive knowledge of sales processes and strategies.
Overview
27
27
years of professional experience
Work history
Senior sales consultant
Barratt Redrow
Warrington
04.1999 - Current
- Coordinated product launches, generating significant interest.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Provided comprehensive, relevant competitor research to help identify areas of improvement.
- Boosted customer satisfaction with personalised care and follow-ups.
- Liaised effectively with other departments for seamless operations.
- Monitored competitors' activities, staying ahead of industry trends.
- Achieved targets consistently while working under tight deadlines.
- Established strong relationships with customers for improved retention rates.
- Streamlined sales process to enhance productivity and efficiency.
Education
GCSEs -
Skills
- Resilient under pressure
- Understanding of gdpr regulations
- Technical sales expertise
- Confident communicator
- Product demonstration
- New homes sales
- Product knowledge
- Customer engagement and interaction
- Persuasive negotiation
Timeline
Senior sales consultant - Barratt Redrow
04.1999 - Current
Two trees high school - GCSEs,