Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Emily Liley

Maidstone,Kent

Summary

Diligent team member skilled with money handling and customer enquires. Works with team members to keep customers happy and lines replenished or refreshed. Focused on assisting others with quality service for diverse needs. Enthusiastic, with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

Sales Consultant

Next Retail, Eclipse Park
Maidstone, Kent
12.2022 - Current
  • Increased brand awareness by conducting engaging product demonstrations.
  • Assisted customers through entire sales process to ensure satisfaction.
  • Dealt with customer queries effectively, maintaining high quality service standards.
  • Monitored inventory levels to prevent stock shortages and overages.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Remained knowledgeable in current stock to provide helpful, informative customer advice.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.

Health care assistant

Nellsar
Maidstone, Kent
09.2019 - 12.2022
  • Assisted in patient care, improved comfort and well-being.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.

Student nurse

Christ Church University
Maidstone, Kent
09.2013 - 05.2015
  • Improved patient comfort by providing personalised care and attention.
  • Administered medication for better control over patients' symptoms.
  • Delivered high-quality patient care to enhance recovery process.
  • Streamlined communication between doctor and patients by explaining medical jargon simply and clearly.
  • Observed changes in patient conditions; reported to appropriate healthcare personnel promptly.
  • Performed wound dressings, reducing risk of infection or further complications.
  • Provided emotional support, resulting in improved patient morale.
  • Liaised effectively with multidisciplinary team, ensuring seamless patient care delivery.
  • Maintained accurate medical records, enhancing efficiency in treatment plans.
  • Assisted patients with daily activities such as eating, bathing, promoting independence where possible.
  • Followed strict hygiene protocols during all clinical procedures; minimised cross-contamination risks significantly.
  • Collaborated closely with other nurses on the ward; fostered a supportive work environment conducive for swift patient recovery times.
  • Participated actively in staff meetings; contributed valuable insights towards improvement of nursing practices at the hospital.
  • Took vital signs regularly; ensured stability or identified potential emergencies promptly.
  • Conducted efficient handovers at shift change; ensured continuity of quality care for all patients.
  • Built positive rapport with patients from various backgrounds.
  • Monitored patient conditions, continuously assessing vitals to ensure ongoing quality care.
  • Bathed, changed and fed patients with ailments and disabilities.
  • Performed physical assessment by measuring blood pressure, pulse rate and oxygen level.
  • Completed shifts alongside university-based learning.
  • Cooperated with multidisciplinary teams to deliver health care plans.
  • Cleaned and treated patient wounds with guidance from head nurse.
  • Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
  • Dealt with emergencies with calm and composure.
  • Handled patients' hygiene needs in support of personal dignity and optimum wellness.
  • Tracked and addressed patient pain levels, helping promote healing by minimising discomfort.

Education

Certificate of Higher Education - Adult Nursing

Christ Church University
Kent
09.2013 - 05.2015

Access to Higher Education Diploma (Health Care) - Health Care

Midkent College of Higher and Further Education
Maidstone, Kent
09.2012 - 06.2013

Skills

  • Understanding confidentiality rules
  • Resilient under pressure
  • Proactive initiative
  • Culturally sensitive
  • Health promotion activities
  • Wound dressing
  • Vital signs monitoring
  • Health education
  • Infection control procedures
  • Elderly care

Affiliations

  • Flag choreographer, love to read, enjoy art exhibitions and creativity, long walks and nature.

Accomplishments

Have performed at Wembley Arena a few times and at the O2 with flags.

References

References available upon request.

Timeline

Sales Consultant

Next Retail, Eclipse Park
12.2022 - Current

Health care assistant

Nellsar
09.2019 - 12.2022

Student nurse

Christ Church University
09.2013 - 05.2015

Certificate of Higher Education - Adult Nursing

Christ Church University
09.2013 - 05.2015

Access to Higher Education Diploma (Health Care) - Health Care

Midkent College of Higher and Further Education
09.2012 - 06.2013

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Emily Liley