MELANIE CABRAL
Amadora,Portugal
Summary
Customer Service professional with a strong ability to build positive relationships and provide exceptional support. Skilled in resolving issues, and ensuring customer satisfaction in fast-paced environments. Excellent communicator with a proactive attitude and attention to detail.
Overview
7
7
years of professional experience
Work history
Sales Assistant
JD Sports
Peterborough, United Kingdom
2024.10 - 2026.01
- Promoted current offers, discounts, and loyalty programs.
- Recommended products based on customer preferences or needs.
- Followed company procedures and guidelines for smooth retail operations.
Fragrance Consultant
Dior
Peterborough, United Kingdom
2023.10 - 2024.09
- Maintained accuracy and efficiency during busy periods.
- Handled cash, cards and digital payments.
- Assisted with floor moves and setting up new product displays.
Fragrance / Beauty Advisor - Multi-Brand
Mac Cosmetics, Carolina Herrera
Cambridge, United Kingdom
2022.09 - 2023.10
- Performed variety of make-up styles.
- Maintained knowledge of new releases and industry innovations.
- Conducted skin consultations for tailored product recommendations.
- Advised customers on latest skincare trends to boost their skincare regime.
Fragrance Consultant
Jo Malone
Lisbon, Portugal
2022.05 - 2022.09
- Explained scent notes, fragrance families, and product benefits.
- Conducted scent demonstrations and sampling products for customers.
- Promoted new launches, limited editions, and brand promotions.
Cabin Crew Training Course
Ryanair
London Stansted
2022.03 - 2022.04
- Passenger Handling.
- Safety and Security Procedures.
- First Aid Training.
- Emergency procedures.
Warehouse
Amazon Logistics
Huntingdon, United Kingdom
2021.07 - 2022.03
- Conducted quality checks to maintain high standards of goods.
- Assisted new team members, fostered cooperative working relationships.
- Maintained accurate records for easy tracking of parcels.
- Checked inventory, ensured adequate stock levels.
Customer Experience Leader
MCDONALDS
Cambridge
2019.09 - 2021.03
- Learned all required tasks accordingly to maximise performance.
- Greeting customers politely and providing friendly, efficient service.
- Handled complaints or issues calmly and professionally to ensure customer satisfaction.
Sales Assistant
Bershka
Lisbon, Portugal
2019.02 - 2019.04
- Promoting current offers, seasonal collections, and loyalty programs.
- Processing purchases, exchanges, and refunds accurately.
- Organizing and replenishing merchandise on shelves, racks and displays.
- Folding clothes, arranging accessories and maintaining display aesthetics.
Education
Diploma of Higher Education - Tourism and Hospitality
Escola Profissional de Hotelaria e Turismo de Lisboa
Lisbon 2016.09 - 7 2019
Certificate of Higher Education - English Course (C1)
EF Dubai English Language Campus
Dubai, UAE 2021.04 - 5 2021
Skills
- Time Management
- Teamwork
- Commitment
- Communication
- Adaptability
- Microsoft Word, PowerPoint, and Excel
- Quality and Safety
- Cashiering and Sales
- Customer service
- Sales techniques
- Digital marketing
ADDITIONAL INFORMATION
Portuguese
Native
English
Proficient
C2
Timeline
Sales Assistant
JD Sports
2024.10 - 2026.01
Fragrance Consultant
Dior
2023.10 - 2024.09
Fragrance / Beauty Advisor - Multi-Brand
Mac Cosmetics, Carolina Herrera
2022.09 - 2023.10
Fragrance Consultant
Jo Malone
2022.05 - 2022.09
Cabin Crew Training Course
Ryanair
2022.03 - 2022.04
Warehouse
Amazon Logistics
2021.07 - 2022.03
Certificate of Higher Education - English Course (C1)
EF Dubai English Language Campus
2021.04 - 5 2021
Customer Experience Leader
MCDONALDS
2019.09 - 2021.03
Sales Assistant
Bershka
2019.02 - 2019.04
Diploma of Higher Education - Tourism and Hospitality
Escola Profissional de Hotelaria e Turismo de Lisboa
2016.09 - 7 2019