Melanie Ashison
New Malden,Surrey
Summary
Aspiring chartered surveyor and part-time student with strong communication and problem-solving skills. Proven ability to build rapport with customers and team members. Committed to enhancing customer satisfaction and driving positive business outcomes. Positive and proactive approach well-suited for customer assistant roles.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer assistant
Tesco Extra
New Malden, Kingston upon Thames
2025.08 - Current
- Processed customer orders quickly, resulting in high levels of client satisfaction.
- Picked items for shipment, ensuring timely delivery to customers.
- Consistently met targets whilst maintaining high standards of quality control.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Communicated daily offers to customers, promoting in-store deals and discounts.
Customer assistant
Chessington World of Adventures
Chessington, Kingston upon Thames
2025.02 - 2025.11
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Operated till systems smoothly, streamlining check-out process for customers.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Customer service assistant
Marks & Spencer
Kingston upon Thames, Surrey
2023.10 - 2024.01
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained spotlessly clean sales floors, organising merchandise for visually appealing displays.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
A level - Sociology, English Literature and Language and Media
The Holy Cross School
New Malden, KTT 2024.09 - 2025.05
GCSEs - English, Math's, Science, Health and Social Care and History
The Holy Cross School
New Malden, KTT 2018.09 - 2023.06
Bachelor of Science - Real Estate Management with Professional Placement Year
Kingston University
Kingston upon ThamesSkills
- Problem-solving
- Customer-Focus
- Communication excellence
- Sales persuasion
- Customer Service
- Merchandising
- Product knowledge
Hobbies
Wimbledon Air Corps Cadets, Kingston Methodist Church (Girls Brigade), Music (Piano), KV Youth Theatre Group
Affiliations
- Piano
Accomplishments
Acknowledgement from management at Chessington for quick thinking and improving customers moods.
Timeline
Customer assistant
Tesco Extra
2025.08 - Current
Customer assistant
Chessington World of Adventures
2025.02 - 2025.11
A level - Sociology, English Literature and Language and Media
The Holy Cross School
2024.09 - 2025.05
Customer service assistant
Marks & Spencer
2023.10 - 2024.01
GCSEs - English, Math's, Science, Health and Social Care and History
The Holy Cross School
2018.09 - 2023.06
Bachelor of Science - Real Estate Management with Professional Placement Year
Kingston University