Microsoft Word, Excel, Outlook, Windows,
Raj Jaswal
Greenford,Middlesex
Summary
Detail-oriented Customer Care Associate experienced in order and payment processing as well as financial transaction handling. Achieved enhanced customer satisfaction and loyalty by streamlining complaint resolution processes while effectively tracking interactions and interpreting feedback. Focused on building strong relationships and fostering customer empathy through clear communication and problem-solving.
Friendly Customer Care Associate with knack for resolving issues and enhancing customer satisfaction. Enhanced customer loyalty by streamlining complaint resolution processes, leading to improved client retention. Known for building strong customer relationships and providing top-tier service.
Friendly and approachable, with natural ability to build rapport and address customer needs. Proficient in communication and problem-solving, ensuring customer satisfaction and swift resolution of issues. Dedicated to making positive impact and enhancing customer experience in underwriting role.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer Care Associate
Allianz Insurance
London, Middlesex
2021.03 - 2026.04
- Enhanced customer satisfaction by addressing queries swiftly and professionally.
- Assisted colleagues during peak periods to nurture a cooperative work atmosphere.
- Facilitated smooth daily operations through effective communication skills.
- Supported colleagues during peak hours, fostered a collaborative work environment.
- Improved customer service standards with regular quality checks.
- Boosted customer satisfaction by handling all queries promptly and professionally.
- Fostered positive relationships with customers via active listening and empathy skills.
- Adapted quickly to new software upgrades, maintained efficiency in serving customers.
- Resolved customer complaints for improved brand loyalty.
- Took ownership of complex issues, resolved them timely.
- Participated in training sessions for personal development.
- Handled high volume calls per day without compromising on call quality.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Maintained excellent client satisfaction by providing in-depth support.
- Guided potential customers for better product understanding.
- Streamlined processes to reduce wait times for customers.
- Maintained composure under pressure situations, provided excellent service.
- Managed multiple customer accounts to enhance retention rate.
Warehouse assistant
Ismash
London, Middlesex
2019.09 - 2020.07
- Loaded and unloaded goods to prevent damage.
- Maintained safety standards, resulting in no workplace accidents.
- Assured accurate inventory with regular stock checks.
- Contributed to achieving targets through consistent hard work.
- Managed documentation for smooth record keeping.
- Assisted in a positive customer experience by handling queries efficiently.
- Sorted incoming products for efficient storage and distribution.
- Enhanced productivity through effective time management skills.
Customer Service Representative
Slater & Gordon Lawyers
Watford, Hertfordshire
2019.07 - 2019.12
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Performed administrative duties contributing towards smooth store operations.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Collaborated with sales team to maximize product visibility and sales.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Offered technical support, leading to enhanced user experience.
Operations supervisor
Wickes
London, Middlesex
2016.11 - 2019.06
- Developed new procedures to streamline supply chain operations.
- Coordinated production schedules, ensuring timely delivery of products.
- Executed quality control measures, upholding high product standards to minimise defects.
- Achieved cost reduction with effective resource management.
- Scheduled maintenance activities, reducing equipment downtime.
- Led recruitment efforts, hiring skilled personnel to enhance team capabilities.
- Improved service delivery with proactive problem-solving techniques.
- Handled customer queries, enhancing client satisfaction levels.
- Built strong vendor relationships to secure favourable terms and conditions.
- Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Led and managed administrative staff to maintain smooth daily operations.
Education
Certificate of Higher Education - Performing Arts
City Lit
London 2013.09 - 2014.07
Foundation Degree in Arts - Performing Arts
Richmond Adult Community College
London 2003.09 - 2004.07
GCSEs - English, Math's, Science, Geography, German, Design Tech, Art & Design
Greenford High School
Greenford, Ealing 1991.09 - 1996.07
Skills
- Order and payment processing
- Financial transaction management
- Live chat operation
- Customer interaction tracking
- Technical proficiency
- Company policy familiarity
- Complaint resolution protocols
- Telephone etiquette
- Workload prioritization
- Personal organization
- Customer empathy and patience
- Feedback interpretation skills
- Microsoft Office suite expertise
- Cross-selling products knowledge
- GDPR compliance understanding
- Customer retention strategies
- Call handling expertise
- Order tracking skills
- Clear communication abilities
- Phone system operation knowledge
- Up-Selling products
- Professional etiquette
- Feedback interpretation
- Service-Orientated approach
Certification
Trained in First Aid & Fire Warden
Timeline
Customer Care Associate
Allianz Insurance
2021.03 - 2026.04
Warehouse assistant
Ismash
2019.09 - 2020.07
Customer Service Representative
Slater & Gordon Lawyers
2019.07 - 2019.12
Operations supervisor
Wickes
2016.11 - 2019.06
Certificate of Higher Education - Performing Arts
City Lit
2013.09 - 2014.07
Foundation Degree in Arts - Performing Arts
Richmond Adult Community College
2003.09 - 2004.07
GCSEs - English, Math's, Science, Geography, German, Design Tech, Art & Design
Greenford High School
1991.09 - 1996.07
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Work preference
Work Type
Full timeLocation preference
HybridImportant to me
Career advancementWork-life balancePersonal development programsWork from home optionCompany CultureHealthcare benefitsStock Options / Equity / Profit SharingPaid time offFlexible work hoursSoftware
Finessse
Storm DTA
Interests
I enjoy going to the Gym 3-4 times a week
I enjoy going going to restaurants