Ella Ritchie
Ballynahinch,Northern Ireland
Summary
Dynamic and results-driven professional with a strong expertise in sales techniques and order processing. Demonstrates exceptional telephonic etiquette and excels in complaint handling, ensuring customer satisfaction. Adept at up-selling products while maintaining positivity under pressure, showcasing patience and composure in all interactions. Proficient in using Freshworks and inventory control systems to streamline operations. Committed to delivering product training and enhancing team performance, with a focus on achieving organisational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer service associate
Brennans, seaforde
Seaforde, Newry Mourne and Down
2024.06 - Current
- Enhanced customer satisfaction by providing timely and effective solutions.
- Demonstrated strong problem-solving abilities when resolving customer complaints effectively.
- Facilitated smooth transactions with keen attention to detail.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Fostered positive relationships with customers through professional behaviour.
- Resolved customer queries by utilising in-depth product knowledge.
- Assisted colleagues during busy periods, fostering team spirit and collaboration.
- Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.
- Prioritised tasks effectively for optimal productivity during peak hours.
Cafe barista
Mauds Ballynahinch
Ballynahinch, Newry Mourne and Down
2023.03 - 2023.09
- Managed opening and closing procedures efficiently ensuring readiness for each trading day.
- Demonstrated knowledge of various coffee beans and brewing methods, increasing customer satisfaction.
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
- Collaborated with team members during busy periods to maintain smooth service flow.
- Ensured equipment was properly maintained resulting in fewer breakdowns.
- Implemented health and safety regulations throughout daily operations ensuring compliance at all times.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Employed product knowledge to recommend beverages based on customer preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Waiter
Mauds Newcastle
Newcastle, Newry Mourne and Down
2023.07 - 2023.08
- Explained dish components clearly to inform customers' decisions.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Accommodated special dietary requests, enhancing customer dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours.
- Managed table settings for optimal dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
GCSEs -
St Colmans High and Sixth form college
Ballynahinch, Newry Mourne and Down 09/2019 - 08/2025
A-Levels -
Assumption Grammar
Ballynahinch, Newry Mourne and Down 09/2024 -
Skills
- Positivity under pressure
- Up-Selling products
- Patience and composure
- Telephonic etiquette
- Time organisation
- Sales techniques
- Order processing
- Freshworks
- Inventory control systems
- Processing payments
- Complaint handling
- Product training delivery
Affiliations
- Art
- Running
- Crossfit
- Reading
- Sports
- Crocheting
- Sowing
- Pottery
- Digital content creation
- Yoga
- Hiking
- Baking
Accomplishments
Mentored new hires, led raffle prize campaign for my school and collected prizes from big businesses, received multiple academic and attendance awards throughout high school, have completed a half and full marathon, achieved high customer satisfaction results, in charge of seasonal media production videos, grade 3 in violin, led in group family therapy as a part of CAHMS eating disorder unit and received multiple accounts of positive feedback from parents and children expressing I had really helped them change their mindset around recovery.
Certification
GCSEs in grade range A-B In maths, English, science, geography, business studies, art, physical education, religious studies
AS LEVELS in Histpry, Politics, Psychology
A-LEVELS: pending
Languages
English
Native
Timeline
Customer service associate
Brennans, seaforde
2024.06 - Current
Waiter
Mauds Newcastle
2023.07 - 2023.08
Cafe barista
Mauds Ballynahinch
2023.03 - 2023.09
GCSEs -
St Colmans High and Sixth form college
09/2019 - 08/2025
A-Levels -
Assumption Grammar
09/2024 -