MEHAK SHAMSI
Summary
BCS-certified Business Analyst committed to delivering exceptional customer success through effective communication and facilitation. Over three years of experience in client-facing, operations, and analytical roles within the retail, consulting, and financial services sectors. Proven expertise in identifying business needs, solving complex problems, and translating concepts into actionable solutions. Recognized for building collaborative relationships, enhancing processes, and fostering positive customer experiences while maintaining a balance between analytical thinking and clear communication to drive business objectives and team achievements.
Overview
6
6
years of professional experience
Work History
Customer Consultant
The Body Shop
04.2024 - Current
- Initiated customer consultations to recommend personalized skincare and makeup products, significantly enhancing customer satisfaction and driving sales through targeted upselling strategies.
- Achieved recognition as a top performer by consistently surpassing sales metrics in Average Transaction Value (ATV), Units per Transaction (UPT), and Membership Conversion.
- Promoted to store keyholder of two branches due to exceptional performance, taking ownership of daily operations including cash handling and inventory management to optimize the customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sustainable Finance and Cryptocurrency Research Intern
Green Sustainable Materials
05.2025 - 08.2025
- Conducted in-depth research into cryptocurrency market trends, with a focus on Initial Coin Offerings (ICOs) and tokenomics.
- Analyzed patterns in green finance and sustainability-focused crypto projects, identifying gaps and opportunities for market differentiation.
- Developed strategic recommendations for the launch of the green crypto launch, including key marketing audiences, pricing models, distribution strategies, and investor targeting.
- Presented comprehensive research to senior management, contributing to GSM's ICO launch strategy.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Fintech Product Development Intern
Integrated Finance
01.2025 - 04.2025
- Designed and developed a fintech application prototype using Coast, the company's no-code SaaS platform.
- Conducted market research, competitor benchmarking, and user surveys to validate app concept and identify target users.
- Created wireframes and mock-ups for core app features including artist portfolio uploads, investor dashboards, and payment tracking.
- Pitched the final app concept and prototype to senior executives, incorporating feedback into the product design.
- Collaborated with product and engineering teams to understand best practices in no-code fintech app development.
Financial Data Analyst Intern
Dermoi!
09.2024 - 12.2024
- Conducted data cleaning and preparation of large, unstructured sales datasets using Python (Pandas, NumPy) and Excel.
- Performed exploratory data analysis (EDA) to identify sales trends, best-selling products, and customer demographics.
- Created interactive dashboards and visual reports to communicate insights to senior management.
- Delivered actionable recommendations to support marketing strategy, inventory planning, and revenue forecasting.
- Performed customer segmentations for cards and personal loans, leveraging analytics to improve marketing campaign targeting.
Associate Business Analyst
TSS Consultancy Services
01.2023 - 07.2023
- Managed software ticket resolution for financial compliance products, prioritizing customer needs and providing timely solutions to enhance client satisfaction and retention.
- Acted as main point of contact for over 50 Indian banks and brokers and resolved over 1000 annual tickets.
- Led a data migration of over 10,000 records for Spark Capital India, ensuring compliance by correctly filtering data in accordance with Prevention of Insider Trading regulations.
- Initiated the integration of Google SSO for Reliance Capital, significantly improving the user login experience and reducing support tickets related to access issues.
- Reduced client onboarding training time by creating detailed video documentation, which expedited knowledge transfer and increased client self-sufficiency.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Scheduled staff and delivered training materials and information.
Business Development Associate
Callify.ai
11.2021 - 05.2022
- Served as the first contact point for potential clients during the lead generation process, effectively communicating product offerings and gathering requirements for the AI-based hiring solutions.
- Conducted product demonstrations and feature presentations, articulating the value proposition to enhance customer engagement and drive business growth.
- Developed new opportunities by effectively communicating product lines to leading international corporations.
Market Research Executive
The Gene Box
07.2019 - 02.2020
- Executed competitive analysis and social media research initiatives to support business expansion strategies, identifying key opportunities in the health-tech market.
- Enhanced brand recognition for The Gene Box by managing social media outreach and successfully coordinating executive meetings with potential clients in the USA.
- Wrote engaging and successful marketing, advertising, and website copy.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Education
MSc - Financial Technology
University of Gloucestershire
01.2025
BCS Foundation Certificate - Business Analysis
British Computing Society
01.2025
Postgraduate Diploma - Data Science, Business Analytics and Big Data
Aegis Institute of Data Science
01.2019
Bachelor of Management Studies - Finance
Bhavan's College, Mumbai University
01.2018
Skills
- Data Analysis
- Client relationship management
- Microsoft Office
- SDLC methodologies
- Agile project management
- Python
- Power BI
- Advanced Excel
- JIRA
- Data Modelling
- Requirement Gathering
- Problem-solving
Timeline
Sustainable Finance and Cryptocurrency Research Intern
Green Sustainable Materials
05.2025 - 08.2025
Fintech Product Development Intern
Integrated Finance
01.2025 - 04.2025
Financial Data Analyst Intern
Dermoi!
09.2024 - 12.2024
Customer Consultant
The Body Shop
04.2024 - Current
Associate Business Analyst
TSS Consultancy Services
01.2023 - 07.2023
Business Development Associate
Callify.ai
11.2021 - 05.2022
Market Research Executive
The Gene Box
07.2019 - 02.2020
BCS Foundation Certificate - Business Analysis
British Computing Society
Postgraduate Diploma - Data Science, Business Analytics and Big Data
Aegis Institute of Data Science
Bachelor of Management Studies - Finance
Bhavan's College, Mumbai University
MSc - Financial Technology
University of Gloucestershire
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