Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Itunu Elizabeth Samson

Glasgow,Gl

Summary

Dynamic professional with expertise in marketing strategy and data analysis, complemented by strong Organisational skills and excellent communication abilities. Proven track record in building customer rapport and driving sales through effective problem-solving and team leadership. Skilled at managing time efficiently while ensuring GDPR compliance, with a focus on delivering exceptional customer service. Career goal includes leveraging skills to enhance business growth and customer satisfaction.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Customer consultant

Lloyds Banking Group
Glasgow, Glasgow City
04.2024 - Current
  • Efficiently address customer inquiries via phone, email, and chat platforms, ensuring a high standard of service.
  • Resolve customer issues, process payments, and troubleshoot technical challenges, achieving a 90% resolution accuracy rate.
  • Collaborate with internal business groups to ensure timely and effective resolution of customer requests.
  • Developed rapport with client quickly, leading to improved customer retention rates.
  • Educate customers on financial products including loans, credit cards, and insurance offerings.
  • Escalate complex issues to appropriate departments when necessary to maintain customer satisfaction and service standards.

Sales representative

Smart Energy Sense
Birmingham, West Midlands
11.2023 - 03.2024
  • Generated high-quality leads, driving an 80% increase in conversion rates through strategic cold calling, networking events, and client referrals.
  • Built and nurtured long-term relationships with new and existing customers, resulting in a 45% improvement in client retention and satisfaction scores.
  • Delivered persuasive sales presentations and conducted targeted product demonstrations, effectively showcasing key features and value propositions.
  • Consistently exceeded individual and team sales targets, surpassing quotas by 85% and contributing to an overall 55% growth in company revenue.
  • Maintained detailed and accurate records of sales activities, client engagements, and transactions, improving sales reporting accuracy by 72% and ensuring operational efficiency.

CEO-Hairstylist

Zion Mane Creation
Birmingham, West Midlands
07.2023 - 02.2024
  • Managed scheduling and appointments, ensuring efficient client flow and minimising wait times, resulting in improved client satisfaction and repeat business.
  • Handled all administrative duties, including record-keeping, inventory management, and payment processing, ensuring smooth operations and financial accuracy.
  • Delivered exceptional customer service, addressing client inquiries and providing personalised styling advice, which led to a high rate of client retention.
  • Maintained a clean, well-organised workspace in strict compliance with health and safety regulations, ensuring a safe and welcoming environment for clients.
  • Developed strong communication and interpersonal skills, collaborating with clients and team members to foster a positive, professional atmosphere.

Auditor-Graduate Program

Price water house coopers ( PWC)
Victoria Island, Lagos
03.2022 - 07.2022
  • Conducted thorough examinations and audits of company accounts and financial control systems, ensuring compliance with regulatory standards and identifying areas for improvement.
  • Collaborated with West African Ventures (WAV) to audit financial records across five accounts, including WAV, STN, DPN, WAL, and WAD, reinforcing financial integrity.
  • Assisted in preparing Withholding Tax (WHT) and Value-Added Tax (VAT) schedules, ensuring accuracy in filing and remittance compliance.
  • Supported the financial reporting process, including General Ledger (GL) management, trial balance preparation, and annual financial reporting in adherence to International Financial Reporting Standards (IFRS).
  • Ensured the completeness and accuracy of accounting records, maintaining high standards in financial reporting and transparency.
  • Participated in payroll administration and month-end reporting, improving reconciliation accuracy by 15% through streamlined validation and reporting processes.

Administrative manager

Femdaxx Oil
Ikeja, Lagos
01.2021 - 03.2022
  • Managed a team of 50+ employees, ensuring smooth daily operations and fostering effective coordination across departments.
  • Ensured timely office supply orders and maintained strong relationships with vendors, ensuring cost efficiency.
  • Monitored departmental expenses, prepared variance reports, and ensured adherence to budget, highlighting key areas for cost optimization.
  • Delivered monthly financial presentations, assisting management in making informed decisions through clear, data-driven reports.
  • Collaborated with the HR team to streamline recruitment efforts, including job postings, resume screening, and conducting initial interviews.
  • Organised onboarding and professional development training programs, improving employee retention and increasing productivity.
  • Championed mental and physical health initiatives, ensuring compliance with health and safety regulations, reducing workplace accidents by 58%.

Education

Master of Science - Business Management

Ulster University
Birmingham, United kingdom
05.2022 - 06.2023

Bachelor of Science - Demography and Social Statistics

Covenant University
Ota, Nigeria
08.2014 - 07.2018

Skills

  • Marketing Strategy
  • Dat Evaluation and Data Analysis
  • Organisational skills
  • Excellent Communication Skills
  • Attention to detail
  • Time management skills
  • Building customer rapport
  • Sales expertise
  • MS Office Suite
  • Telephone etiquette
  • Empathetic listener
  • GDPR compliance knowledge
  • Problem-solving
  • Team Leadership
  • Customer service expert

Certification

Product Management Certification -March 2025-April 2025


Accomplishments

Distinguished Delegate- National Model United Nations

Award of Excellence-Demography and Social Statistics Student Association

Award of Excellent- National Youth Service Corp

Timeline

Customer consultant

Lloyds Banking Group
04.2024 - Current

Sales representative

Smart Energy Sense
11.2023 - 03.2024

CEO-Hairstylist

Zion Mane Creation
07.2023 - 02.2024

Master of Science - Business Management

Ulster University
05.2022 - 06.2023

Auditor-Graduate Program

Price water house coopers ( PWC)
03.2022 - 07.2022

Administrative manager

Femdaxx Oil
01.2021 - 03.2022

Bachelor of Science - Demography and Social Statistics

Covenant University
08.2014 - 07.2018

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Itunu Elizabeth Samson