Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Megan Green

Whixley, York,Yorkshire

Summary

Qualified and experienced equine groom providing high standards of practice to promote equine welfare. Committed to improving owner understanding of equine physiology and their corresponding nutritional needs. Consistently sole charging numerous yards, but with the ability to work well as part of a team. Also a friendly Customer Service Advisor skilled in face-to-face and telephone customer care, working well in a team office environment. Organised and proactive for responsive support in busy, pressured environments.

Overview

7
7
years of professional experience
2032
2032
years of post-secondary education

Work history

Customer Service Advisor

Neue Schule Ltd
Stokesley, Yorkshire
05.2025 - Current
  • Assisted customers in product selection to boost sales.
  • Allocating sales orders and allocating invoices/payment
  • Streamlined responses to emails, improved response time significantly.
  • Resolved pressing customer issues, ensured repeat business.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.
  • Built rapport with clients through empathetic handling of concerns.

Self-Employed Freelance Groom & Rider

M.R.G Equestrian & Eventing
Pontefract, Wakefield
11.2021 - 05.2025
  • Performed daily feeding of horses, following feeding schedules to ensure optimal nutrient intake.
  • Strengthened horse performance with regular exercise routines.
  • Provided optimal care for horses, leading to enhanced wellbeing.
  • Demonstrated commitment towards animal welfare-received commendations from clients
  • Maintained cleanliness in stable areas to uphold high standards of hygiene.
  • Sole charged several livery yards of up to 15 horses
  • Led training sessions for junior staff, fostered teamwork environment.
  • Handled difficult animals with professionalism, maintained peaceful stable environment.

Stable hand

Moorhouse Equestrian Centre
Doncaster
11.2018 - 11.2021
  • Assisted in decisions surrounding forage intake
  • Maintained cleanliness of stables, contributing to a healthy environment.
  • Conducted daily checks on horses' health, enabling early detection of illnesses or injuries.

Education

Bachelor of Science - Equine Science with Management

University Centre Askham Bryan
York
09.2020 - 05.2023

BHS Stage 1 & 2 Foundation Groom -

British Horse Society

Extended Technical Diploma (1080) - Equine Management

Askham Bryan College
York
09.2018 - 06.2020

GCSEs -

Carleton High School
Pontefract
09.2013 - 06.2018

Skills

  • Attention to Detail
  • Equine care
  • Feeding
  • Calm under pressure
  • Customer Service
  • Equine Nutrition Knowledge

Affiliations

  • Live Music
  • Socialising
  • Grassroots Dressage and Eventing

Accomplishments

  • Award for highest achieving equine student - University Centre Askham Bryan
  • Best Student Award - Askham Bryan College
  • Raised £1200 for charity completing a skydive

Timeline

Customer Service Advisor

Neue Schule Ltd
05.2025 - Current

Self-Employed Freelance Groom & Rider

M.R.G Equestrian & Eventing
11.2021 - 05.2025

Bachelor of Science - Equine Science with Management

University Centre Askham Bryan
09.2020 - 05.2023

Stable hand

Moorhouse Equestrian Centre
11.2018 - 11.2021

Extended Technical Diploma (1080) - Equine Management

Askham Bryan College
09.2018 - 06.2020

GCSEs -

Carleton High School
09.2013 - 06.2018

BHS Stage 1 & 2 Foundation Groom -

British Horse Society
Megan Green