Megan Green
Whixley, York,Yorkshire
Summary
Qualified and experienced equine groom providing high standards of practice to promote equine welfare. Committed to improving owner understanding of equine physiology and their corresponding nutritional needs. Consistently sole charging numerous yards, but with the ability to work well as part of a team. Also a friendly Customer Service Advisor skilled in face-to-face and telephone customer care, working well in a team office environment. Organised and proactive for responsive support in busy, pressured environments.
Overview
7
7
years of professional experience
2032
2032
years of post-secondary education
Work history
Customer Service Advisor
Neue Schule Ltd
Stokesley, Yorkshire
2025.05 - Current
- Assisted customers in product selection to boost sales.
- Allocating sales orders and allocating invoices/payment
- Streamlined responses to emails, improved response time significantly.
- Resolved pressing customer issues, ensured repeat business.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Built rapport with clients through empathetic handling of concerns.
Self-Employed Freelance Groom & Rider
M.R.G Equestrian & Eventing
Pontefract, Wakefield
2021.11 - 2025.05
- Performed daily feeding of horses, following feeding schedules to ensure optimal nutrient intake.
- Strengthened horse performance with regular exercise routines.
- Provided optimal care for horses, leading to enhanced wellbeing.
- Demonstrated commitment towards animal welfare-received commendations from clients
- Maintained cleanliness in stable areas to uphold high standards of hygiene.
- Sole charged several livery yards of up to 15 horses
- Led training sessions for junior staff, fostered teamwork environment.
- Handled difficult animals with professionalism, maintained peaceful stable environment.
Stable hand
Moorhouse Equestrian Centre
Doncaster
2018.11 - 2021.11
- Assisted in decisions surrounding forage intake
- Maintained cleanliness of stables, contributing to a healthy environment.
- Conducted daily checks on horses' health, enabling early detection of illnesses or injuries.
Education
Bachelor of Science - Equine Science with Management
University Centre Askham Bryan
York 2020.09 - 2023.05
BHS Stage 1 & 2 Foundation Groom -
British Horse Society
Extended Technical Diploma (1080) - Equine Management
Askham Bryan College
York 2018.09 - 2020.06
GCSEs -
Carleton High School
Pontefract 2013.09 - 2018.06
Skills
- Attention to Detail
- Equine care
- Feeding
- Calm under pressure
- Customer Service
- Equine Nutrition Knowledge
Affiliations
- Live Music
- Socialising
- Grassroots Dressage and Eventing
Accomplishments
- Award for highest achieving equine student - University Centre Askham Bryan
- Best Student Award - Askham Bryan College
- Raised £1200 for charity completing a skydive
Timeline
Customer Service Advisor
Neue Schule Ltd
2025.05 - Current
Self-Employed Freelance Groom & Rider
M.R.G Equestrian & Eventing
2021.11 - 2025.05
Bachelor of Science - Equine Science with Management
University Centre Askham Bryan
2020.09 - 2023.05
Stable hand
Moorhouse Equestrian Centre
2018.11 - 2021.11
Extended Technical Diploma (1080) - Equine Management
Askham Bryan College
2018.09 - 2020.06
GCSEs -
Carleton High School
2013.09 - 2018.06
BHS Stage 1 & 2 Foundation Groom -
British Horse Society